Pellera Technologies Mexico
1 month ago
IBM iSeries Engineer
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Company information
- Company
- Pellera Technologies Mexico
- Location
- México Mexico
- Posted
- 1 month ago
Job description
We're looking for a talented and experienced iSeries Engineer to join our Managed Services team at Pellera Technologies. The iSeries Engineer will be responsible for hardware / software support, implementation of specialized software, system integrations/transitions, troubleshooting customer environments, and reviewing/recommending systems designs and implementations on the iSeries platfor. The MSC iSeries Engineer is responsible for managing escalated backup and recovery incidents and service requests through completion.
Responsibilities:
- Ensure the operational integrity of all client iSeries infrastructure
- Administration of iSeries environments including security controls, TCP/IP , BRMS, Job control, performance and capacity planning, system and PTF updates, and license management
- Architecture and implementation of iSeries management and monitoring platforms
- VIO server management and implementation
- LPAR virtualization implementation
- Design and implementation of disaster recovery and high availability solutions for iSeries
- Operation of tape management solutions, including physical and virtual tape libraries
- Job flow and application programing on iSeries
- Client access implementation and support
- Develop operational processes and documentation for day-to-day iSeries tasks
- Develop processes and documentation regarding setup and failover for iSeries customers
- Customer resolution and escalation assistance calls
Qualifications:
- Bachelor’s degree (or equivalent experience)
- 5+ years of iSeries L3/Engineering support experience in a multi-LPAR and multi-tenant environment (Managed Services preferred)
- iSeries / POWER platform certification preferred
- Understanding and application of backup, recovery, and high availability platforms for iSeries: BRMS, iTera, Qedd, and MiMiX
- Strong knowledge of support desk software with awareness of ITIL Service Desk process
- Knowledge and experience of defining, creating, and managing procedures
- Security compliance experience: SOC, PCI, ISO 27001 or SOX preferred
- Time management and organizational skills
- Participate in a rotating 24/7 on-call schedule responding to critical issues
- Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical personnel
- Demonstrated commitment to continuous learning and personal development
- Self-motivated; ability to work under minimal supervision
Success Characteristics:
- Honest, enthusiastic, respectful team player who consistently delivers quality service to team members and customers alike
- Flexible, adaptable, responsible, punctual, proactive, and self-sufficient
- Successful experience with and affinity for small to large size business environments
- Ability to adapt and thrive in a dynamic work environment
Required skills
- team player
- organizational skills
- documentation
- quality service
- communication skills
- time management
- troubleshooting
- self-motivated
- administration
- flexible
- engineering support
- architecture
- bachelor's degree
- proactive
- capacity planning
- tcp/ip
- personal development
- high availability
- disaster recovery
- incident management
- backup
- continuous learning
- adaptable
- recovery
- procedures
- iso 27001
- system integrations
- system updates
- punctual
- equivalent experience
- sox
- responsible
- on-call schedule
- soc
- pci
- managed services
- software support
- hardware support
- security compliance
- operational processes
- dynamic work environment
- license management
- operational integrity
- self-sufficient
- security controls
- failover
- service requests
- customer resolution
- application programming
- client access
- performance planning
- monitoring platforms
- system transitions
- client infrastructure
- virtual tape libraries
- business environments
- brms
- iseries engineer
- iseries platform
- job control
- ptf updates
- vio server
- lpar virtualization
- tape management
- job flow
- escalation assistance
- iseries l3 support
- multi-lpar
- multi-tenant environment
- iseries certification
- power platform certification
- itera
- qedd
- mimix
- support desk software
- itil service desk process
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