Tata Consultancy Services
2 months ago
Hub Operation Manager
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Tata Consultancy Services
- Location
- India, Delhi India
- Posted
- 2 months ago
Job description
Role : Hub Operation Manager
Location : Delhi/Hamirpur
Exp : 5-10 Yrs
Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.
Key responsibilities may include:
- Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.
- Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.
- Troubleshooting technical issues during exams and coordinating with IT support if needed.
- Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.
- Monitoring exam center compliance with security protocols and regulations.
- Managing vendor relationships related to exam center operations (catering, security, etc.).
- Training and supervising exam center staff to ensure high-quality service delivery.
- Performance evaluation and development of the exam center team.
- Reporting and Analysis: Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.
- Identifying areas for improvement and implementing necessary adjustments to optimize operations.
- Client/TC management Coordination: Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.
- Addressing client concerns and providing timely updates on exam center operations.
- Approaching new clients for capacity addition.
Required Skills:
- Strong organizational and planning skills to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills to interact with candidates, staff, and clients.
- Problem-solving abilities to address unexpected issues during exams.
- Technical proficiency to operate exam delivery systems and basic troubleshooting.
- Leadership qualities to motivate and manage a team.
Thanks & Regards,
HR TAG
Required skills
- optimization
- interpersonal skills
- regulations
- analysis
- communication skills
- problem solving
- operations
- security
- reporting
- team motivation
- information technology
- troubleshooting
- check-in
- service delivery
- catering
- team development
- it support
- vendor management
- attendance
- client management
- technical support
- requirements gathering
- performance evaluation
- security protocols
- technical proficiency
- telecom
- leadership qualities
- protocols
- staff training
- performance metrics
- invigilators
- system checks
- invigilation
- hub operation manager
- 24*7 operations
- exam day operations
- candidate registration
- post-exam procedures
- exam center staff management
- technical issue troubleshooting
- exam center infrastructure
- candidate feedback
- tc management
- exam delivery systems
Interested in this position?
Create your free account and tailor your CV to match this job.