HR Specialist with German

Provides support for Deutsche Telekom Services Europe in the field of Customer Services and relevant HR topics and processes.

• Process HR tickets by using our workflow management tool (AMS), following German law and labor agreements of Deutsche Telekom Group.
• Communicate with customers by e-mail or phone to answer their individual questions.
• Maintain process documentation and special procedures in our knowledge management system.
• Develop ideas to update, simplify and enhance our processes, procedures and documents.
• Supports in the development of frequently asked questions based on customer feedback or new requirements.

Ideal candidate:

• Language skills: German & English fluent in speaking and writing (B2)
• Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-Office) is a plus
• Willingness to learn.
• Team player and good listening skills.