HR Service Delivery Lead with French

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of this team, you will work from Monday to Friday, in a hybrid set-up from our office location from Bucharest/Brasov.

This role is due to start, End of January 2026.

How you’ll make an impact:

• The Delivery Ops Senior Analyst / Team Lead is responsible for daily supervision of a team (e.g., delivery, process, business operations);
• He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members;
• This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations;
• The job manages effective internal/external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit;
• This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business;
• Interpret day-to-day business objectives and prepare/execute operational practices/work programs;
• Ensure proper execution of processes by team - Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;
• May perform data entry or other client related tasks in various systems, as required;
• Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content;
• Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed;
• Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements;
• Required to direct work within clear budgetary guidelines;
• This job also requires strong analytical skills, attention to detail, and ability to work effectively in a fast-paced environment.