HR & Payroll Client Support Associate

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud to be a values-driven, people-first organisation. We believe that when our people thrive, our customers thrive. This is why we focus on building a culture that empowers our employees and supports their success. We are committed to fostering a diverse and inclusive environment where everyone feels welcome and can bring their whole selves to work. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About the role We are looking for a Client Support Associate to join our growing team. As a Client Support Associate, you will be responsible for providing excellent customer service and technical support to our clients. You will be the first point of contact for clients, and you will be responsible for resolving their issues and ensuring they are satisfied with our product. What you’ll do Provide first-level support to clients via phone, email and chat. Troubleshoot and resolve client issues, including technical and product-related issues. Escalate complex issues to the appropriate team members. Maintain accurate records of client interactions and issues in our CRM system. Provide training and onboarding support to new clients. Identify and escalate potential product defects or areas for improvement. Stay up-to-date on product updates and new features. Contribute to the creation of knowledge base articles and other support documentation. Work collaboratively with other team members to ensure client satisfaction. What you’ll bring 1+ years of experience in a customer service or technical support role. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to prioritize and manage multiple tasks. Experience with CRM systems, such as Salesforce or Zendesk. Familiarity with HR and payroll software is a plus. What we offer Competitive salary and benefits package. Opportunity to work in a fast-growing and innovative company. Collaborative and supportive work environment. Opportunities for professional development and growth. Flexible work arrangements. Health and wellness programs. Paid time off and holidays. Employee stock options. How to apply If you are passionate about providing excellent customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!