HR Customer Support Consultant (UK)

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud to be a values-driven company. The EH Way is at the heart of everything we do. Our values are what guide our interactions with each other, our customers, and our partners. They are: * Be a Hero - We own it. We’re accountable, we’re proactive, and we get the job done. * Be a Champion - We’re here to help. We’re empathetic, we’re collaborative, and we’re here for each other. * Be a Trailblazer - We lead the way. We’re innovative, we’re bold, and we embrace change. About the role As an HR Customer Support Consultant, you will provide exceptional customer support to our Employment Hero clients via phone, email and chat. You will be responsible for providing accurate and timely solutions, ensuring a positive customer experience, and contributing to the overall success of the support team. What you’ll do * Provide exceptional customer support to Employment Hero clients via phone, email, and chat. * Answer client inquiries related to HR, payroll, and benefits, providing accurate and timely solutions. * Troubleshoot and resolve technical issues, escalating complex problems to the appropriate team when necessary. * Maintain a deep understanding of Employment Hero’s products and services. * Document customer interactions, including inquiries, issues, and resolutions, in the CRM system. * Identify opportunities to improve the customer experience and contribute to the ongoing development of the support processes. * Work collaboratively with other team members to ensure a seamless customer experience. What you’ll bring * Experience in a customer support role, preferably within an HR or payroll environment. * Excellent communication and interpersonal skills, with the ability to communicate clearly and concisely. * Strong problem-solving skills and the ability to troubleshoot technical issues. * Ability to work independently and as part of a team. * Excellent time management and organisational skills. * Ability to remain calm and professional under pressure. * Experience with CRM systems and other customer support tools. * A strong understanding of HR and payroll principles. * A passion for providing exceptional customer service. Bonus points if you have * Experience with Employment Hero’s products. * Experience working in a fast-paced, high-growth environment. What’s in it for you? * Be part of a fast-growing, innovative company. * Opportunity to work with a talented and passionate team. * Competitive salary and benefits package. * Professional development opportunities. * Flexible working arrangements. * A fun and supportive work environment.