HR Coordinator (12 month FTC)

Job Description:

Reporting to the Talent Acquisition Operations Lead, the HR Coordinator is responsible for delivering candidates and employees at all organisational levels prompt assistance and timely guidance with queries on a shared service model. This encompasses to the entire spectrum of HR policies, procedures, and other administrative services envisioned to support them from both personal and organisational standpoint.

Acting as a HR ambassador you will need to have a can-do, enthusiastic attitude with the ability to multi-task and be extremely organized & the ability to interact with all levels of stakeholders, employees and candidates is essential.

If you are looking for a role where you can truly make a positive impact, take ownership, and champion an extraordinary candidate and employee experience.

Role and Responsibilities:

• Oversee daily HR operations and provide end-to-end HR support (Offer & Contract Management, Onboarding Administration, Medical checks, Background Verification Checks, Data Administration, other Employee Life Cycle Activities)
• Provide first-level support to employees/ on HR-related queries.
• Liaising with TA, Hiring Managers, HR colleagues, Candidates and other external agencies (i.e. third-party vendors) and respond to enquiries about individuals’ information, without compromising the organization’s standards of privacy and confidentiality.
• Support background verification process for various countries; track BGV status and provide timely follow ups until BGV completion; ensuring data accuracy, effective reporting, and a seamless flow of candidate information.
• Assist in the coordination of new joiners and provide onboarding & administration support involve hiring.
• Managing & Coordinating queries on Ticket management tool (BMC Helix)
• Maintain employee records in a human resources information system, trackers so that information is timely, accurate, and secure.
• Achieve performance measures and adhere to established Service Level Agreements (SLA) like CSAT, Service Quality, Turnaround time etc.
• Support continuous improvement initiatives in Shared service area
• Ensure accurate and up-to-date status for candidate and employee, and track recruiting activities.
• Prepare reports, and statistical summaries related to HR metrics.
• Support projects on an ad-hoc basis that may often require engagement with a variety of HR teams.