Housing Assessment Officer

Welfare Officer (Benefits & Income Maximisation)

Rate: £18.40 PAYE / £25 Umbrella
Contract: Temporary
Start: ASAP

We are looking for an experienced Welfare Officer to support vulnerable residents by maximising income, advising on welfare benefits, and delivering high-quality casework support.

This is an excellent opportunity for someone with strong benefits knowledge and a passion for helping residents navigate financial hardship.

Key Responsibilities

• Provide accurate advice and support on welfare benefits including Universal Credit, Housing Benefit, Personal Independence Payment (PIP) and other statutory entitlements.

• Complete welfare benefit checks and support residents to apply for benefits, grants and other assistance.

• Carry out structured and sensitive interviews, gathering financial and personal information to assess support needs.

• Manage a varied caseload, ensuring outcomes are achieved efficiently and within deadlines.

• Support residents with budgeting, debt advice and financial assessments, signposting to relevant agencies where required.

• Maintain accurate case notes and records using case management systems and online benefit tools.

• Ensure work is completed in line with current welfare legislation, guidance, and policy updates.

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Essential Skills & Experience

• Strong working knowledge of the UK welfare benefits system, including UC, HB, PIP and statutory entitlements.

• Ability to assess financial situations and identify income maximisation opportunities.

• Knowledge of relevant welfare legislation, guidance and policy changes.

• Experience working with vulnerable residents and handling sensitive discussions.

• Strong IT skills including case management systems / digital benefit platforms.

• Excellent communication skills (able to explain complex information clearly and sensitively).

• Proven ability to manage and prioritise a caseload.

• Ability to work independently and collaboratively within a team.

• Commitment to Equality, Diversity & Inclusion.