Housekeeping

Perform the service of cleaning and conservation of rooms, ensuring compliance with Belmond's standards and Hotel Belmond Copacabana Palace, guaranteeing satisfaction and exceeding guests' expectations, providing a unique, memorable experience and living Belmond's values in all attitudes. Clean and tidy up rooms, suites, corridors, and windows, following Leading Quality Assurance (LQA) and Belmond Copacabana Palace standards. Provide quality services to ensure guest satisfaction, ensuring that all areas of the hotel are clean, well-maintained, and welcoming. Ensure that all equipment and facilities are in good working order, reporting any malfunctions or issues to the maintenance team. Maintain confidentiality regarding guests' personal information and maintain a professional attitude at all times.