Housekeeper

Responsibilities

• Maintain cleanliness of guest corridors, including windows (interior and exterior), high dusting, lighting fixtures, air vents, metal surfaces, floor sweeping and mopping, carpet cleaning, wall cleaning, door and frame cleaning, curtain changing, upholstery and assigned projects by management.
• Ensure proper disposal of all waste on floors.
• Assist and follow up with guest inquiries, requests, and complaints in a timely, efficient, and courteous manner.
• Clean and attend to bedrooms, bathrooms, and associated areas according to hotel standards as needed.
• Move and lift beds, cribs, furniture, and accessories, etc., as necessary and instructed by supervisor.
• Disassemble rooms and replenish floor supplies as needed.
• Follow key signature procedures and assume responsibility for assigned keys.
• Deliver all lost property immediately and follow hotel's lost and found procedure.
• Coordinate and assist with inventory as necessary.
• Maintain all equipment in working condition and report failures immediately.
• Deliver guest property efficiently and correctly.
• Inform any damage to bed linens, curtains, blinds, and upholstery to Floor Supervisor.
• Assist fellow workers in similar or related tasks as needed.
• Carry out any project or assignment indicated by Housekeeping Supervisor, Executive Housekeeper, Director of Operations.
• Attend any meeting or training session as necessary.
• Maintain a positive attitude and pay attention to details throughout the shift.
• As part of a team, try to help colleagues who need assistance from within the department or other departments.
• Maintain calm during peak activity periods to perform work efficiently and ask for help when necessary.
• Any other reasonable task assigned by supervisor or manager.
• We recognize that we are in the hospitality industry and this may require us to provide lateral service. Occasionally, we will ask each team member to perform various tasks related as needed, in pursuit of exceptional customer service. Control staff hours, nights, days, and/or overtime for your team.