Hotel Training Manager for a Leading Hotel Group

We are looking for a Training Manager for a leading hospitality group.
Job Profile:Key Role Areas include Training need analysis, Developing a training plan, Content development & review, Training delivery, Develop Departmental Trainers, Training Effectiveness, Process Improvement, Maintenance of LMS, Training Budgets, Employee Engagement, Corporate Social ResponsibilityParticipates in the development of Human Resources strategies which are aligned with the overall objectives of the GroupDevelops and implements strategies for L&OD function based on comprehensive Training Needs AnalysisMonitors status regularly and course corrects strategies as appropriateDevelops and implements training plans which are aligned with the Group’s business strategiesCreates 100% guest satisfaction by providing the service experience trainings through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver and teamworkGives personal attention, takes personal responsibility and uses teamwork when providing training on the guest serviceAssumes the responsibility to notice when the guest is not satisfied and trains the staff to use their best judgment to achieve 100% Guest SatisfactionPerforms special learning initiatives required to provide the capability development in service brand behavior segment and genuine hospitalityAnalyses customer service results monthly and identifies trendsConducts customer service trainingPartners with Department Managers to develop strategies for keeping service standard alive within their departmentProvides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencementCreates a work environment aligned with Brand’s culture by designing, conducting, reporting all the management skills/ business skills training on a regular basis for Resorts/ Call Centres/ Branch Offices/ Corporate OfficeConducts management skills training and follows-up with participants to assess application of new skillsEnsures that employees attend all statutory training as scheduled; maintains and reviews tracking system regularlyMaintains a Training Roster for every training program delivered (Participants Details, Feedback Scores, Delivery Deck)Strategize, Design, Produce eLearning Content on various learning programs required at the Resorts/ Call Centres/ Memberships/ Branch Offices/ Corporate Office
Requirements:Minimum of three years progressive core human resources and training experienceMust have Hospitality exposureBachelor’s degree preferred, certificate in related field desiredMust know Oriya or BengaliHotel Management Subject Knowledge (Front Office, F&B Production & Service, Housekeeping, Engineering SOPs), Business SkillsHands-on Experience working with Gen Zs & Gen Alphas Experiential Learning MethodologiesLearning Evaluation Frameworks (Kirkpatrick Philip ROI/ ROE Method)eLearning (Production & Deployment) & Tech FriendlyMicrosoft Excel Advanced