Hotel Manager - Previous Luxury Boutique Hotel Gm Experience Preferred

General Manager required for a Luxury Boutique Hotel in the Franschhoek region. Main Responsibilities: Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. Daily checks on public areas, rooms and all guest facilities to uphold the high standards of luxury hospitality. Ensure compliance with company policies and procedures, as well as local laws and regulations. Foster a positive work environment by promoting open communication, teamwork, and continuous learning. Develop and maintain strong relationships with guests, colleagues, and stakeholders. Provide exceptional customer service by being proactive in anticipating and addressing guest needs. Monitor and control expenses to ensure the hotel operates within budget. Analyze sales data and market trends to identify opportunities for growth and improvement. Collaborate with the marketing team to develop effective promotional strategies. Ensure that all staff are trained and equipped to provide world-class service, including training on luxury hospitality standards, customer service skills, and conflict resolution techniques. Conduct regular performance evaluations and provide constructive feedback to staff members. Develop and implement strategies to increase guest satisfaction and loyalty. Monitor and report on key performance indicators (KPIs) such as occupancy rates, revenue growth, and customer retention. Ensure that all hotel operations are in compliance with company policies, procedures, and local laws and regulations. Provide leadership and guidance to the hotel team, including training and development opportunities. Develop and maintain relationships with suppliers, partners, and stakeholders. Monitor and control expenses to ensure the hotel operates within budget.