Hospitality, Retail and Service Manager - Full Time, Permanent

DEGROUP ENTERTAINMENT PTY LTD, trading as SANCTUARY LAKES HOTEL, is located in the Melbourne metropolitan area. The multi-use hospitality venue features a spacious bistro, family dining, a sports bar, and dedicated function spaces.

Join the team at Sanctuary Lakes Hotel as our Hospitality, Retail and Service Manager and play a key role in delivering outstanding guest experiences. Based in Melbourne’s vibrant western suburbs, you’ll oversee daily operations across our bistro, family dining, sports bar, and function spaces. We’re looking for a passionate leader who thrives in a fast-paced environment, motivates their team, and ensures high standards in both service and retail. If you have a genuine love for hospitality and a knack for creating memorable moments, we’d love you to help shape the warm, welcoming atmosphere Sanctuary Lakes Hotel is known for.

• Oversee daily operations across the bistro, sports bar, family dining, and function spaces to ensure seamless service and guest satisfaction
• Lead, coach, and support a diverse team, fostering a positive and productive work environment
• Develop and implement service standards in line with company values and industry best practices
• Manage staff rostering, recruitment, training, and ongoing professional development
• Monitor and maintain compliance with health, safety, and liquor licensing regulations
• Manage budgets, monitor financial performance, and drive profitability through effective cost control
• Handle customer feedback and resolve complaints promptly and professionally
• Coordinate and execute private events, functions, and promotions to maximise bookings and revenue
• Build strong relationships with suppliers and ensure timely ordering and stock control
• Oversee inventory management and ensure optimal stock levels across all departments
• Collaborate with marketing teams to develop and promote venue offerings
• Analyse sales reports and adapt strategies to meet business targets
• Uphold a welcoming atmosphere and ensure exceptional guest experiences
• Implement and monitor workplace policies and procedures in line with company and legal requirements
• Contribute to strategic planning and business development initiatives for continuous venue improvement

• Proven experience (at least 1 year) in hospitality, retail, or service management within a busy venue
• Strong understanding of Australian hospitality regulations, food safety, and RSA requirements
• Excellent leadership skills with the ability to motivate and develop diverse teams
• Demonstrated ability to manage budgets, stock control, and operational costs
• Outstanding customer service focus and conflict resolution abilities
• Flexibility to work evenings, weekends, and public holidays as required
• Proficiency in using POS systems and hospitality management software
• Relevant qualifications in Hospitality, Business, or a related field (Diploma or higher preferred)

• Competitive Salary Package – Attractive remuneration based on experience and management skills.
• Career Growth Opportunities – Develop your leadership skills with opportunities for professional advancement.
• Supportive Team Environment – Work in a dynamic, customer-focused workplace with a collaborative team culture.