Hospitality operations manager

Job Title: Hospitality operations manager
Location: Amsterdam, Netherlands
Salary: €48,000 gross per annum + bonus

We are looking for a dynamic Operations Manager to lead daily operations across multiple vibrant hospitality properties in Amsterdam. This role is perfect for someone who thrives in a fast-paced, international environment and is passionate about creating unforgettable guest experiences. You’ll oversee Front Office, Food & Beverage, Housekeeping, and Maintenance teams, while ensuring smooth operations and high standards of safety, service, and team engagement.

Key Responsibilities

• Lead daily operations across several properties, supporting Heads of Departments and fostering collaboration.
• Safeguard safety and security for guests and colleagues through training and compliance.
• Manage finances, stock, and reporting across multiple revenue streams, including F&B outlets, breakfast service, events, and tours.
• Take ownership of scheduling, resource planning, and Manager-on-Duty shifts.
• Develop and support your team with ongoing feedback, coaching, and performance management.
• Work closely with central functions such as Finance, HR, and Commercial to ensure operational excellence.
• Ensure a seamless guest journey from check-in to check-out, championing memorable experiences across all properties.
• Support teams in resolving guest issues while empowering them to act proactively.
• Promote local culture and unique experiences to enhance the guest stay.
• Collaborate with creative teams on events, activations, and upselling opportunities for key revenue streams.
• Oversee consistent onboarding, training, and development for all employees.
• Build a culture of trust, transparency, and recognition.
• Identify and nurture future leaders, supporting internal career growth.

About You

• Experienced leader in hospitality operations, ideally across multiple sites.
• Strong financial acumen and organizational skills, with a strategic outlook.
• Flexible to work evenings, weekends, and in a 24/7 environment.
• Passionate about guest experience, team development, and sustainability.
• A true people-person who thrives in a diverse and international workplace.