B. Braun Shared Services
11 months ago
Hospital Care Complaint Specialist 1 year Timis
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Company information
- Company
- B. Braun Shared Services
- Location
- Sânandrei Romania
- Posted
- 11 months ago
Job description
Objective:
- Complaint Management related data analysis;
- Identification of AI opportunities (low-code, no-code) to increase efficiency and quality of the execution of the Complaint Management process;
- Case Coordination of Customer complaints;
- Regular exchange with headquarters;
- Monitoring, follow-up of Complaint Process Performance of B.Braun country organizations and Investigation Sites.
Your main tasks:
- Analysis of process performance data;
- Follow up with process participants to ensure high level of process performance;
- Identification of low-code / no-code AI opportunities to improve process performance;
- Development and implementation of low-code / no-code AI opportunities to improve process performance;
- Case Coordination of customer complaints according to process;
- IMDRF coding of customer complaints according to process;
- Support Vigilance and PMS with data analysis and development and implementation of AI opportunities.
Required skills
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