Hollister - Key Lead, Gran Plaza 2

Job Description

El Rol

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

Lo que harás
Product Knowledge & Brand Awareness
Capability of Analysis
Proactive Thinking
Attention to Detail
Use of Systems of Payment
Protection of Assets
Supervision of Sales Floor and Presentation of Product
Use of Digital Systems

The hours determined by contract each week may vary, being at least between 20 and 25 hours the week. Availability is required on Saturdays, Sundays, and certain holidays. In peak periods, contracted hours could increase to support business needs.


The Job

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills

Work Schedule Requirements: Availability Schedule will vary weekly but should expect to work at least 20-25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.