2coms
10 months ago
Hiring for Guest Service Officer (Front Office / Reception)
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Company information
- Company
- 2coms
- Location
- India, Jharkhand, East Singhbhum, Jamshedpur India
- Posted
- 10 months ago
Job description
Responsibilities:
- Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.
- Address guest inquiries, requests, and special accommodations with prompt and personalized service.
- Provide detailed information about hotel amenities, services, and nearby attractions.
- Anticipate guest needs and deliver tailored solutions to enhance their overall experience.
- Collaborate with housekeeping, concierge, room service, and other departments to ensure seamless service delivery.
- Resolve guest concerns professionally and escalate issues when necessary to maintain service standards.
- Operate the Property Management System (PMS) to manage reservations, room assignments, and billing.
- Process payments, handle foreign currency exchange, and ensure accurate cash handling procedures.
- Prepare guest registration documents, room keys, and related administrative
Requirements
- Diploma or degree in Hotel Management / Hospitality / Tourism.
- 1–3 years of experience in front office or guest relations (fresh graduates are encouraged to apply).
- Strong communication and interpersonal skills with a guest-first mindset.
- Proficiency in hotel software systems (e.g., Opera, IDS, Fidelio).
- Fluency in English; additional language proficiency is a strong advantage.
- Professional appearance and demeanor with a customer-oriented attitude.
- Excellent organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
Required skills
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