Lisa HR Consultancy
8 months ago
Hiring For Call Quality Analyst In Koperkhairne (BPO Call Center)
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Company information
- Company
- Lisa HR Consultancy
- Location
- India, Maharashtra, Navi Mumbai India
- Posted
- 8 months ago
Job description
Designation: Call Quality Analyst-(BPO Call Center)
Language : Marathi /Hindi
Location : Koperkhairane , Navi Mumbai
Salary-upto 28,000
Role and Key Responsibilities:
* Conduct Quality audits on Calls and share feedback with agents.
* Conduct compliance and Quality checks and ensure timely reporting.
* Drive continuous improvement - make recommendations and drive improvement.
* Strengthen Quality management processes/ framework to improve quality delivery.
* Ensure data management for all deliverables and be accessible without any delay.
* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.
Key skills & knowledge:
* Minimum 6 months experience into BPO/call centre as Quality Auditor
Understanding of the Audit & Coaching process.
* Good verbal and written communication skills.
* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.
Required skills
- ms excel
- reporting
- quality management
- continuous improvement
- feedback
- data management
- written communication
- verbal communication
- call center
- power point
- quality checks
- bpo
- quality audits
- hindi
- calibrations
- marathi
- scoring
- compliance checks
- navi mumbai
- audit process
- coaching process
- call quality analyst
- koperkhairane
- reporting knowledge
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