Helpdesk Engineer - ST-FNW240531 013/01

The Company: A leading logistics company is expanding the team and is looking for Helpdesk Engineers. The Role: 1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat. 2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience. 3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features. - Educate users on software usage, providing clear instructions and demonstrations. - Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. - Stay up-to-date with new technologies and tools to provide innovative solutions.