Help Desk Technician

Skill Set: Helpdesk Support Technician Level 1 Roll Type: Dispatch (1-Day Task) Days per week: On-Demand Language: English & Italian Location: Massa, Italy Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, and decommissioning. 4. Utilized various tools and technologies to troubleshoot and resolve technical issues, such as remote access software, help desk software, and other relevant applications. 5. Collaborated with internal stakeholders to ensure timely resolution of technical issues and provided updates on the status of ongoing tasks. 6. Maintained accurate records of all technical support activities, including incident reports, problem resolutions, and customer feedback.