Halton Healthcare
8 months ago
Help Desk Technician
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Company information
- Company
- Halton Healthcare
- Location
- Canada, Ontario, Halton, Oakville Canada
- Posted
- 8 months ago
Job description
As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.
Technical hardware/software support
- Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.
User Administration
- Account administration
- File administration
- Account policies
Miscellaneous
- Helpdesk database administration and maintenance.
- Desktop deployment and life-cycle services
- Technical procedural documentation
- Configuration and Asset management
- Incident and Change management
- Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
- Contributes to the development and implementation of the departmental strategic plan
- Other duties as required
Required skills
- customer service
- preventive maintenance
- hardware
- information technology
- software
- network
- technical support
- sla
- operating system
- file administration
- ola
- account administration
- system administrators
- application analysts
- account policies
- helpdesk database
- desktop deployment
- life-cycle services
- technical procedural documentation
- configuration and asset management
- incident and change management
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