Help Desk IT Operator in Night shifts

• Excellent knowledge of digital work platforms (Windows, Office 365, Exchange, etc.)
• Experience with trouble ticket management systems
• Knowledge of common IT incident resolutions: network issues, software problems, platform access, company domain
• Strong communication skills to provide technical support clearly and concisely
• Problem-solving attitude and ability to handle stressful situations

• Previous experience in a similar role
• Advanced proficiency in one of the following languages:
• English– C1/C2 level

• night shifts from 10 pm to 08.00 am from monday to Sunday
• Provide technical assistance and first-level support to users (via phone, chat, and email)
• Manage support requests and tickets through the help desk system, ensuring they are handled efficiently
• Collaborate with internal teams to resolve more complex issues that require escalation to higher support levels
• Monitor and document the solutions applied, contributing to the continuous improvement of the issue management system

Atlante, in collaboration with a leading italian company, is a specialized IT services provider based in Timisoara. We offer remote services such as Customer Care, Back Office, and multilingual IT Service Desk, along with on-site consultancy, Application Management, and Logistics. We serve a wide range of companies, offering tailored IT solutions to ensure the maximum efficiency of their IT infrastructures, following IT Best Practices.