HELP DESK

We are looking for a dedicated and user-oriented IT Help Desk to join our team. If you are passionate about technology, enjoy solving problems, and providing quality technical support, this opportunity might be for you.

• University degree in IT or related fields;
• Minimum 1-3 years of experience in a Help Desk / IT Support / Service Desk role;
• Solid knowledge of Microsoft Windows operating systems and basic Linux knowledge;
• Experience in installing, configuring, and troubleshooting workstations, laptops, and peripherals;
• Knowledge of basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi);
• Experience in user account administration (Active Directory, Microsoft 365/Exchange is an advantage);
• Basic knowledge of antivirus solutions, network printers, and office applications;
• Excellent communication, organization, and user relationship skills;
• Ability to analyze and resolve incidents in a timely manner;
• Category B driver's license is an advantage;
• Availability for occasional travel, if necessary.

• Provide technical support to users via phone, email, or on-site for IT incidents and requests;
• Install, configure, and maintain IT equipment (PCs, laptops, printers, IP phones, and other peripherals);
• Manage user accounts and access rights in Active Directory and Microsoft 365;
• Diagnose and resolve hardware, software, and connectivity issues;
• Escalate complex incidents to higher-level teams (Level 2 / Level 3) when necessary;
• Participate in the installation and configuration of applications and equipment for new employees;
• Maintain IT equipment records and update technical documentation;
• Provide support for application usage and train users when necessary.

If you are an organized, solution-oriented individual who wishes to contribute to the company's IT activities, we encourage you to apply for the IT Help Desk position within our team.