HELP DESK - Category Protected L.68/99

We are looking for a resource to be inserted within the IT team on behalf of an important client company operating in the retail sector with the role of:

IT Help Desk – Category Protected L.68/99

Required qualifications:
Diploma of Computer Science or degree in technical/informatic field
At least 3 years of experience in Help Desk or IT support roles
Fluent knowledge of English language (C1 level), both written and spoken
Excellent mastery of Office 365
Knowledge of ticketing software (e.g. Jira, Confluence)
Skills on main operating systems, particularly Linux

Main tasks:
Maintenance and resolution of user support requests through phone, email or ticket
Installation, configuration and maintenance of corporate hardware and software
Monitoring and updating technical documentation and tickets
Support for users in the daily management of digital tools and IT systems
Collaboration with internal teams to resolve complex IT issues
Prioritization, escalation of problems and reporting on activity performance

Cross-functional skills required:
Excellent organizational and communication skills
Teamwork attitude and priority management
Precision, reliability and problem-solving orientation

Category Protected L.68/99

We are looking for a resource to be inserted within the IT team on behalf of an important client company operating in the retail sector with the role of:

IT Help Desk