apgroupholding
11 months ago
HELP DESK - Category Protected L.68/99
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Company information
- Company
- apgroupholding
- Location
- Italia, Emilia-Romagna, Provincia di Reggio Emilia, Reggio Emilia Italy
- Posted
- 11 months ago
Job description
We are looking for a resource to be inserted within the IT team on behalf of an important client company operating in the retail sector with the role of:
IT Help Desk – Category Protected L.68/99
Required qualifications:
Diploma of Computer Science or degree in technical/informatic field
At least 3 years of experience in Help Desk or IT support roles
Fluent knowledge of English language (C1 level), both written and spoken
Excellent mastery of Office 365
Knowledge of ticketing software (e.g. Jira, Confluence)
Skills on main operating systems, particularly Linux
Main tasks:
Maintenance and resolution of user support requests through phone, email or ticket
Installation, configuration and maintenance of corporate hardware and software
Monitoring and updating technical documentation and tickets
Support for users in the daily management of digital tools and IT systems
Collaboration with internal teams to resolve complex IT issues
Prioritization, escalation of problems and reporting on activity performance
Cross-functional skills required:
Excellent organizational and communication skills
Teamwork attitude and priority management
Precision, reliability and problem-solving orientation
Category Protected L.68/99
We are looking for a resource to be inserted within the IT team on behalf of an important client company operating in the retail sector with the role of:
IT Help Desk
Required skills
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