Head of Visitor Experience

The Opportunity: Are you a strategic leader with a passion for tourism, customer experience, and destination marketing? Falls Creek Alpine Resort is seeking a visionary Head of Visitor Experience to elevate our year-round resort offerings and drive unforgettable guest engagement. As a senior leader at Falls Creek, you’ll be the driving force behind unforgettable visitor experiences—crafting innovative services, leading a passionate team, and amplifying resort visibility through the rollout of strategies that showcase our unique attractions, events, and activities. Your expertise will shape the way we connect with visitors, fostering loyalty and encouraging repeat visits. If you’re ready to take your passion for tourism and customer experience to new heights, join us at Falls Creek Alpine Resort as our Head of Visitor Experience.