Head of Success - Germany

Do you want to impact the daily lives of millions of entrepreneurs in Germany (and soon in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Do our Company Values align with your vision? Then Pennylane is the right place for you!

Our Vision

We aim to become the most popular financial operating system for SMEs (Small and Medium-sized Enterprises) and accounting firms.

We help entrepreneurs free themselves from time-consuming accounting and financial tasks, while simultaneously giving them access to crucial financial information to make the best decisions for their business.

About Us

Pennylane is one of the fastest-growing Fintechs in France (and now in Germany!).

In our 5 years of existence, we have achieved the following:

💻 We have established ourselves as groundbreaking accounting and financial software for small businesses and their accountants.

💰 We have raised a total of €225 million, including from Sequoia, the renowned Silicon Valley fund that invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal, and many others...

👨‍👩‍👧‍👦 We have grown from 7 co-founders to 900 happy Pennylaners: We are now considered one of the best workplaces in France (also remote), with a rating of 4.6/5 on Glassdoor.

🌍 We have built an international environment with over 25 nationalities, with a strong remote-friendly culture where 30% of employees already work from all over Europe.

🤝 We have earned the trust of thousands of clients and accounting firms, receiving excellent reviews.

🚀 Already more than 900,000 SMEs (Small and Medium-sized Enterprises) and over 5,000 accounting firms are using Pennylane in France!

Your Mission

We are opening up a brand new market and are looking for a highly entrepreneurial, hands-on, and experienced leader as Head of Customer Success & Implementation with at least 8 years of professional experience to pioneer this market. As the local Customer Success leader, you will take on two roles: working closely with your on-site team to develop the local deployment playbook, while simultaneously creating the strategic foundation for building the organization – starting with a team of five direct reports with backgrounds in accounting and B2B SaaS.

You will be responsible for the entire post-sales customer journey and define local implementation methodologies (onboarding, project management, technical deployment, and long-term adoption). As our platform is deeply integrated into our clients' financial workflows, prior knowledge in accounting, corporate finance, or the financial/accounting SaaS industry will be a great advantage.

Your Responsibilities

1. Leadership, Scaling & People Management.

• Team Building & Structure: Direct leadership, fostering, and development of our local post-sales organization.

• Talent Acquisition: Responsibility for recruiting, onboarding, and continuous training of the team.

• Culture & Performance: Fostering a high-performance, customer-centric culture with clear career paths and accountability, based on recommendations from headquarters.

2. Operational Excellence & Methodology Localization.

• Playbook Adaptation: Taking over existing corporate frameworks and adapting them to local market specifics, local regulations, and customer expectations.

• Process Standardization: Defining, optimizing, and standardizing our deployment, data migration, and onboarding methodologies to shorten the "Time-to-Value" for customers.

• Metrics & KPIs: Responsibility for the local post-sales dashboard. Tracking, analyzing, and reporting key metrics such as Net Revenue Retention (NRR), Churn, CSAT, and project delivery times to management.

3. Strategic Expansion & Partner Ecosystem.

• Escalation & Executive Sponsorship: Serving as the ultimate escalation point and executive sponsor for our strategically most important and highest-revenue local clients.

• Partner Network: Evaluating, structuring, and expanding third-party partnerships for outsourcing standardized implementation tasks to keep the internal team lean and highly efficient.

• Cross-functional Alignment: Close collaboration with the local Country Manager, Head of Sales, and central Product and Engineering teams to ensure local market requirements are incorporated into our product roadmap.

What You Bring

• Experience: 8+ years of professional experience in Customer Success, Professional Services, or Technical Deployment, including a proven track record as a Manager of Managers in a dynamic B2B SaaS environment.

• Domain Expertise (a big plus): Solid knowledge in accounting (ideally with experience in a tax or auditing firm), corporate finance, or the financial/accounting software industry (ERP, accounting software, Fintech).

• Organizational Skills: Proven experience in structuring departments, managing rapid headcount growth (e.g., doubling teams), and implementing scalable CS methodologies.

• Strategic & Analytical: Data-driven leader who can translate overarching business goals (retention, expansion) into concrete operational workflows and KPIs.

• Languages: Fluent in German and English.

Location: Berlin

What We Do to Make Your Work Life Better

🏢 You can work remotely from your place of residence as long as it is in Germany. Regular work from other European countries is possible if the time difference with CET (Central European Time) is no more than two hours.

🌴 Regardless of where you are based, you will receive 30 paid vacation days from Pennylane. 💵 You will receive a competitive compensation package.

📈 You will receive company shares to benefit from the success you are building with us.

🏡 You will receive a budget to transform your home into a more comfortable workspace, as well as a monthly allowance to work in a coworking space whenever you wish. In Berlin, we have an office from which regular work can be done.

🇬🇧 You will gain access to Busuu to perfect your English or French.

💻 You will receive the latest Apple equipment.

🎉 We value regular shared events like our Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar to create important moments of cohesion for everyone.

Who We Are Looking For

To succeed at Pennylane, you will need:

- English proficiency (the level will be assessed and evaluated depending on the department you are applying for).

- Enthusiasm for a constantly evolving work environment.

- High willingness to collaborate (within your team or with other stakeholders).

- Sufficient experience to align your daily tasks with business priorities.

We know that some people are more hesitant to apply if they feel they don't meet the entire list of criteria. If you are unsure, we encourage you to apply anyway: who knows, it might be the start of a meaningful and long-term collaboration.

We also want to emphasize that we fully support diversity, equity, and inclusion, and do our best to create a safe and inclusive environment. We are committed to ensuring equal employment opportunities regardless of gender, sexual orientation, origin, disability, or any other characteristic that makes you who you are. On the contrary, diversity makes us an even better workplace.

🇫🇷 Données personnelles

Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à :
Notre data policy

🇬🇧 Personal Data

Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to Learn more

🇩🇪 Personenbezogene Daten

Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an Mehr erfahren

🇪🇸 Datos personales

Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a Más información

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