Head of Product Management - Hybrid work in Brussels (m/f)

In a nutshell

A Head of Product Management is a senior leadership role in our IT Section, responsible for defining and executing the overall product vision, strategy, and roadmap to align with business objectives. Key duties include leading and mentoring a product management team, conducting users’ surveys, driving cross-functional collaboration with software engineering, business line process experts, and business unit managers, overseeing the product lifecycle, monitoring key performance indicators (KPIs), and serving as a strategic advisor to group IT leadership.

At Eurofins, the Product Management team needs to organize and coordinate initiatives to standardize the business processes of more than 300 laboratories, before engaging a product roadmap. This standardization is done through concept alignments (to ensure the same understanding worldwide of concepts used in the network of testing laboratories) and by delivering Business Process Documents, prerequisite of any specification of Business Requirements.

Where will you be based and what business will you support?

• The job location is based Brussels, with a hybrid working arrangement of 3 days per week in the office, and 2 remotely.
• Our office address: Goemare building, 1945 Chaussee de Wavre, 1040 Auderghem, Brussels.

How can you help us?

Key Responsibilities:

Strategy :

• Develop and execute product strategies, set the product vision, and create a compelling product roadmap.
• Evaluate and manage build vs buy decisions, including third-party components where applicable (Microsoft M365 products, etc)

Management :

• Lead, mentor, and develop a team of product managers and designers, fostering a culture of strong ownership, result orientation, and innovation.
• Manage product budgets and resource allocation, and set KPIs to monitor product managers specifications plan, and time allocation.
• Champion continuous improvement through retrospectives, product reviews, and internal process audits.

The performance of the product management team is assessed through:

• Various lead time for requirement management: use case validation, specifications of IT Requirements, arbitration of ROI.
• Individual and Team performance of specification to increase the velocity and output.
• Ability of the management team to audit the team delivery, to anticipate deviations and to suggest improved processes (with focus on acceptance criteria, test cases, lean specifications).

Customer orientation :

• Conduct NPS survey and focus groups per process areas to identify opportunities of developments and inform product decisions.

Teams collaboration

• Work closely with software engineering, business operating best practices teams, business process experts from business lines, and other IT teams to ensure successful product development and launch: Eurofins laboratories are accredited and audited against several norms like ISO 17025, GxP practices among others.
• Act as a liaison with senior leadership, stakeholders, and business lines representatives, representing the company's product strategy.
• Facilitate alignment workshops or sessions to support cross-functional decision-making and product arbitration.

Lifecycle management :

• Oversee the entire product lifecycle, from ideation and requirements definition to launch and ongoing optimization.
• Own end-to-end product lifecycle across internal and external digital products supporting Eurofins laboratories
• Define and monitor key performance indicators (KPIs) to assess product performance and make data-driven decisions.
• Review and define our standards for software requirement management, sizing standards, arbitration process as a member of respective Steering Committee.
• Ensure regulatory compliance is embedded into product design and delivery processes.