Head of Operations & Retention for DTC Health Wellness

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Operations & Retention for DTC Health Wellness in New Zealand. Join a high-growth direct-to-consumer brand in the health and wellness sector as it enters an exciting new stage of scale. This leadership role is focused on transforming post-purchase operations into a competitive advantage by improving fulfillment, customer retention, and overall experience. You will oversee critical operational processes, including order management, inventory control, logistics, and supply chain management. Develop and implement strategies to drive customer loyalty, retention, and advocacy. Collaborate with cross-functional teams to identify and prioritize initiatives that drive business growth and profitability. Foster strong relationships with key stakeholders, including customers, partners, and internal teams. This role requires a high degree of autonomy, strategic thinking, and the ability to work effectively in a fast-paced environment. If you are a results-driven leader who thrives in ambiguity and is passionate about driving business outcomes through operational excellence, we encourage you to apply.