Head of Operations (m/f/d) | Health & Beauty Scale-up

MY HEALTH & BEAUTY is Germany's first Health & Beauty startup with the goal of making high-quality aesthetic medicine and longevity health treatments accessible, uncomplicated, affordable, and available nationwide for a broad target audience.

Within just three years, we have grown to 10 locations and over 50,000 customers. This makes us one of the fastest-growing companies in the field of aesthetic medicine in Germany.

And we are just at the beginning.

In the coming years, we want to significantly accelerate our growth trajectory and establish MY HEALTH & BEAUTY as the leading brand for aesthetic medicine and longevity.

Our success model is based on a clear claim: the highest medical quality without compromise, accessible to everyone.

Our treatments are exclusively performed by doctors. We work with the highest quality products from leading manufacturers and rely on standardized processes, intensive training, and consistently high treatment and service quality.

Our goal is not the short-term "sale" of individual treatments, but the building of long-term customer relationships through quality, trust, and a consistently excellent customer experience.

The market for aesthetic medicine and longevity is growing very strongly. At the same time, customer expectations are changing: treatments are becoming more professional, accessible, and commonplace.

We are actively driving exactly this development forward with MY HEALTH & BEAUTY.

Responsibilities

For the next phase of our growth, we are looking for a Head of Operations who will be responsible for the operational development of our HEALTH & BEAUTY Lounges and who will lay the foundation with us for the next 10, 20, or 100 locations.

We are explicitly not looking for an administrator of existing structures.

We are looking for someone who questions structures, identifies weaknesses, develops solutions, and consistently implements them.

Someone who thinks strategically and is also on-site, works with teams, conducts training, solves problems, and takes responsibility.

Your Responsibility

You will have overall operational responsibility for our locations and will continuously develop our operations together with management.

Leadership & People

You will lead our colleagues and future managers and ensure that leadership is not just on paper, but is tangible in daily business.

You will develop employees, provide clear feedback, and create responsibilities.

You will identify high performers early on and develop them further.

You will deal with underperformance just as consistently.

Together with our recruiting team, you will ensure that our locations are staffed with the right people at all times and that we maintain our personnel standards even with strong growth or absences.

Training & Development

You will develop structured training and further education programs for our operational teams.

You will conduct training yourself and simultaneously develop structures with which knowledge can be scalably passed on within the organization.

You will establish clear standards for onboarding, leadership, sales, customer service, and operational processes.

In doing so, you will measure not only whether training has taken place, but whether it actually leads to better performance.

Operational Excellence

You will analyze the company's operational processes and continuously question them.

What works will be standardized.

What doesn't work will be changed.

What is unnecessarily complicated will be simplified.

You will develop SOPs, responsibilities, and processes that are clearly understandable and reproducible for every location.

Your goal is that a customer receives a consistently high MY HEALTH & BEAUTY experience regardless of the location.

Performance & KPIs

Together with management, you will define the relevant operational KPIs and ensure that they are understood and consistently managed.

This includes, in particular, productivity, staffing, utilization, revenue performance, customer loyalty, service quality, and operational efficiency.

If a location misses its targets, you will not only analyze the numbers but also find out why.

You will then develop concrete measures, define responsibilities, and ensure their implementation.

Customer Experience & Quality Standards

We don't want to be just average good.

Our standard is an exceptionally high level at every single location.

You will ensure that our standards regarding customer service, organization, cleanliness, demeanor, communication, and operational quality are consistently adhered to.

You will identify deviations early on and intervene before small problems become structural problems.

Your goal is clear:

To build a scalable, professional operations structure from 10 successful locations that will also function with another 20, 30, or 100 locations.

Qualifications

This position is deliberately not for everyone.

We are looking for an exceptionally performance-oriented person with very high personal standards.

You should have already proven that you can lead people, improve operational structures, and take responsibility for results.

What you absolutely must bring

Several years of relevant leadership experience in a demanding operational organization.

Demonstrable experience in leading larger teams and multiple management levels.

Ideally, you have already had responsibility for several locations or decentralized operational units.

You have experience in not just managing employees, but actually developing, motivating, and making them more effective.

You can develop professional training concepts and are at the same time strong enough in communication and presence to conduct these trainings yourself.

You are data-driven and can derive concrete operational decisions from KPIs.

You have already built processes or fundamentally improved them and can provide concrete examples where your work has measurably led to better results.

You can work strategically and extremely hands-on at the same time.

You communicate clearly, directly, and reliably, and do not shy away from making difficult decisions.

You have a strong sense of responsibility and do not wait for someone to tell you what to do when problems arise.

What is particularly important to us

We are not looking for someone who delegates as many tasks as possible and manages operations mainly from meetings and reports.

We are looking for someone who truly wants to understand the company.

Someone who is regularly present at our locations.

Who talks to employees.

Who observes customers.

Who goes through processes themselves.

Who sees problems before they appear on a dashboard.

And who then creates structures to solve these problems permanently.

You should have an exceptionally high standard for quality, speed, and execution.

We work in a rapidly growing company. This comes with change, high speed, and phases of exceptional workload.

We are looking for someone who does not define responsibility by their job description or the clock. If an important location opening is pending, a team needs support, or an operational problem needs to be solved, we expect ownership and the willingness to go the extra mile.

What counts for us are results.

Your Mindset

You think entrepreneurially.

You want to shape rather than manage.

You set high demands for yourself and your team.

You can inspire people, but just as well set clear boundaries.

You are extremely solution-oriented.

When problems arise, you don't look for explanations why something doesn't work, but for the fastest sustainable way to solve it.

You can prioritize and make clear decisions even under considerable pressure.

You are not afraid of responsibility.

Benefits

What we offer you

A key position with direct influence on the further development and scaling of MY HEALTH & BEAUTY.

Above-average compensation with an attractive fixed salary and performance-based bonus.

Company car, also for private use.

Direct collaboration with management and short decision-making paths.

The opportunity not just to take over structures, but to actively help build an operations system for the next 20, 30, or 100 locations.

No corporate bureaucracy and no endless coordination loops. Good ideas can be quickly decided and implemented.

And above all: a role in which you can truly build something, rather than merely manage an existing operation.

You don't just want another job. You want to be significantly involved in scaling a company from 10 locations to the leading brand in its industry.

If you see yourself in this role and have already worked at a high level with proven results, we would like to get to know you.

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