Head of Operations (m/f/d)

Make a Difference – With Us!

dean&david is growing – and you can play a decisive role in how. As Head of Operations (m/f/d), you will take overall responsibility for the operational management and further development of our franchise concept in system gastronomy. You will lead a dedicated operations team, make good processes even better, and actively drive our expansion together with our franchise partners. Strategic foresight meets a real hands-on mentality with you, and that's exactly what we need now to reach the next level together.

Your Responsibilities

Leadership & Performance

• You will lead, develop, and coach your team of Operations Managers – with a clear focus on performance, ownership, and further development.
• You will be responsible for revenue, costs, and operational KPIs in the entire Ops area.
• You will plan and realize the annual AOP goals together with our franchise partners.

Operational Excellence

• You will ensure that brand, quality, and HACCP standards are consistently lived in every store.
• You will analyze audit and mystery check results, derive concrete measures, and drive continuous improvement.
• You will keep track of relevant KPIs (Audit Score, Store Efficiency, Flowtify Compliance, Customer Ratings) and actively take corrective action.
• You will identify potential in processes and workflows and implement smart, scalable solutions.

Expansion & New Openings

• You will manage new store openings from planning to go-live.
• In close cooperation with the dean&david Academy, you will ensure that teams start off in the best possible way.

Partner Management & Internal Collaboration

• You will be the first point of contact for our franchise partners on all operational issues – reliable, solution-oriented, and clear.
• You will promote best-practice sharing and collaboration between regions.
• You will work closely with Marketing, Purchasing, and Finance to optimize processes and strengthen our partners.

Your Profile

• At least 5 years of experience in an operational leadership role – e.g., Head of Operations, Regional Manager, or Area Manager in system gastronomy or a comparable environment.
• Proven success in team leadership, performance improvement, and process optimization.
• Strong analytical skills, data-driven, and decisive – you work with numbers, not around them.
• Strategic overview of the big picture combined with the willingness to get hands-on yourself.
• Strong communication skills and the ability to convince and engage both franchise partners and internal teams.
• Genuine passion for food, quality, and sustainable growth.

Our Offer

• You will receive fair compensation for your efforts.
• To ensure you have a relaxed commute, we support you with a mobility budget.
• You will receive discounts on healthy food in our stores & online shop and will also receive meal vouchers for your lunch break.
• We support you with company pension schemes and a childcare contribution for your children.
• You have access to Corporate Benefits offers and can lease a subsidized Jobrad (company bike).
• We offer you the opportunity to register with EGYM Wellpass and support you with the contribution.
• We offer you flexible working hours, the possibility of hybrid work, and a sabbatical.

dean&david as an Employer

• Change for better: Diversity, sustainability, environmental awareness, and social commitment are highly valued here.
• People first: Our success formula is our people and a culture characterized by passion, team spirit, personal responsibility, and innovation.
• We care about you: We give you the opportunity to shape your career path at dean&david, to develop further, and to unfold your strengths with us.
• We are on a mission: We are a rapidly growing, modern company with secure jobs – made in Germany.

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