Head of Operations

This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Operations for Keller Executive Search in Toronto, Canada, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Operations vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Operations team; set clear objectives and coach managers. - Own Operations budget; manage financial planning and forecasting. - Identify and drive opportunities for operational improvements and automation. - Develop, implement, and monitor key performance indicators (KPIs) and service level agreements (SLAs). - Oversee the execution of operational projects, ensuring timely delivery and quality. - Collaborate with cross‑functional teams (e.g., Sales, Marketing, Finance) to streamline processes and improve efficiency. - Ensure compliance with relevant regulations and internal policies. - Evaluate and implement new technologies and systems to support operational needs. - Stay abreast of industry best practices and emerging trends in operations management. Required Qualifications: - Bachelor's degree in Business Administration, Operations Management, or a related field. - Proven experience (10+ years) in operations management, with at least 5 years in a leadership role. - Strong understanding of operational processes, performance metrics, and project management methodologies. - Excellent leadership, communication, and interpersonal skills. - Ability to develop and implement strategic plans and drive operational improvements. - Experience with budget management, financial planning, and forecasting. - Proficiency in using relevant software and tools for operations management (e.g., CRM, project management software). - Ability to work effectively in a fast‑paced, dynamic environment. - Experience in the executive search or professional services industry is a plus. What We Offer: - Competitive salary and benefits package. - Opportunity to make a significant impact on the growth and success of a leading executive search firm. - Collaborative and supportive work environment. - Professional development opportunities. - Hybrid work model.