Head of Operations - Intelligence & Process Enablement (m/w/d)

This is what's waiting for you

• You are responsible for the Operations Intelligence & Enablement area and develop the data, automation, and process base further, with which our Operations Team can scale more efficiently and make better decisions.
• You develop KPI frameworks, dashboards, and reporting standards for Support, Claims, Partner Operations, and commercial interfaces. You ensure greater transparency, better controllability, and measurable business impact.
• You identify potential for automation and AI in operational daily life and translate concrete business challenges together with Product & Tech into scalable solutions.
• You strengthen data quality, Data Governance, and real-time transparency across CRM, policy, and operational systems.
• You are a strategic sparring partner for (COO) and relevant stakeholders and prepare operative insights so that clear decisions and priorities emerge.
• You establish feedback loops between Operations, Product, Marketing, and Service, so that insights from Claims, Support, Partners, and customers systematically flow into improvements.

This is what you bring

• You bring experience from Consulting, the insurance industry, or data-driven operations with you and would like to now not only manage projects but also build a own responsibility area professionally, develop it further, and shape it.
• Especially exciting are profiles from Management Consulting, Operations Consulting, Digital Transformation, Insurance Consulting, Analytics, Insurances, or InsurTechs.
• You have managed complex projects or workstreams in advisory projects or in-house roles and taken responsibility for results, stakeholders, and implementation.
• You know how to build KPI frameworks, dashboards, and reporting structures that teams really use, for example with Looker, Power BI, Tableau, Metabase, HubSpot, or similar tools.
• You understand CRM systems and operational tool stacks, ideally HubSpot, Salesforce, or similar systems, and know how workflows, data, reporting, and communication come together.
• You work securely with Product- and Tech-teams together, can translate business requirements into system, automation, or integration requirements, and bring curiosity for AI-based solutions with you.

This is what we offer

At Alteos, you will experience an extraordinary combination for the insurance industry. Here, entrepreneurial freedom, technical know-how, and the reliability of our investor AXA come together.

We grow together

• Shape the future of Alteos with - bring yourself into projects and chart new paths.
• Work at the interface between insurance and technology and develop yourself into a sought-after expert.
• We foster a company culture that values diversity, performance, trust, and transparency. At our company, you will find flat hierarchies and can individually unfold.
• We offer you an unlimited employment contract and a fair salary. Every 9-18 months, there is a salary increase as recognition of your achievements.
• Enjoy trust-based working hours and a hybrid model combining office, home office, and occasional work from European abroad. You will receive 27-30 days of annual leave (depending on company affiliation).
• We support your further development with training opportunities and offer you additional meal subsidies as well as discounts on the VBB environmental card and bike leasing.

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