Head of Operations (100%)

Leadership of Administration, Personnel & Operational Processes

Become part of Fahrschule SULI

With over 54 locations, Fahrschule SULI is one of the largest and fastest-growing driving school organizations in Switzerland. With a modern and digital working environment, efficient processes, and a dedicated team, we pursue a common goal: to offer our driving students and our employees first-class service.

To strengthen our team, we are looking for an experienced, assertive, and highly organized leader who will manage our administration, be responsible for operational personnel processes, and ensure smooth internal workflows.

You will take responsibility, lead employees, identify problems early, and ensure that tasks are completed reliably and consistently.

Tasks

Your Tasks

Leadership of Administration and Organization

• You will lead our administration team and ensure efficient, smooth workflows.

• You will be responsible for task distribution, control results, and consistently follow up on pending items until completion.

• You will identify organizational weaknesses and independently implement sustainable improvements.

• You will ensure clear responsibilities, regulated substitutions, and reliable internal communication.

Personnel Management and Recruiting

• You will take on the operational leadership and support of our driving instructors and course instructors.

• You will monitor absences, work performance, and compliance with internal guidelines.

• You will conduct employee reviews, resolve conflicts, and consistently enforce agreed-upon measures.

• You will be responsible for the entire recruiting process, conduct interviews, and prepare personnel decisions.

• You will manage employment contracts, personnel files, and onboarding and offboarding processes.

Customer Service and Course Organization

• You will ensure smooth collaboration between administration, customer service, and driving instructors.

• You will monitor the organizational processes of our driving lessons as well as VKU (Vorbereitungskurs für dasFahren ohne Begleitung) and first aid courses.

• You will ensure that customer concerns, cancellations, and operational problems are resolved quickly and reliably.

Process Optimization and Digitalization

• You will work closely with our technology department to optimize and automate processes.

• You will identify potential for improvement based on internal workflows and key performance indicators.

• You will ensure that new processes and digital solutions are consistently implemented in daily work.

Qualification

What you bring with you

• Completed commercial apprenticeship or recognized HR specialist qualification

• At least 5 years of relevant professional experience in administration, operations, or HR

• At least 2 years of proven leadership experience with personnel responsibility

• Good knowledge of Swiss labor law and experience in organizing and optimizing administrative processes

• Very good German, English, and French skills, both spoken and written

• Very good MS Office skills and confident use of modern digital systems

• Strong leadership skills, assertiveness, and the ability to make independent decisions

• A structured, reliable, and solution-oriented approach with high initiative and consistent implementation

Benefits

What awaits you at SULI

• Growth without limits: Actively shape the future of a nationally expanding company with over 54 locations.

• Startup Spirit: Young, dynamic corporate culture with ambitious goals, short decision-making paths, and flat hierarchies.

• Digital First: State-of-the-art technologies, automation, and artificial intelligence shape our work environment.

• Shape rather than manage: A lot of personal responsibility, real decision-making authority, and room for your own ideas.

• Strong Team: Collaboration with dedicated people from technology, marketing, and administration.

• Performance pays off: Attractive remuneration and long-term prospects.
  

Your next challenge awaits you at SULI!

You don't just want a job, you want to make a difference? You enjoy taking responsibility, think entrepreneurially, and want to realize your ideas in a dynamic, rapidly growing company?

Then we look forward to receiving your application!

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