Head of Membership & Community Growth

A dynamic hospitality company in Barcelona is seeking a Director of Membership to drive growth and enhance member experience. The ideal candidate will have over 6 years in a leadership role within Membership or a relevant field and possess strong community engagement skills. Responsibilities include developing strategies for member retention and satisfaction, leading a dedicated team, and collaborating with various stakeholders to create exceptional experiences. This position offers the opportunity to shape the future of our member community and play a key role in our company's success. **Key Responsibilities:** * Develop and implement membership growth strategies aligned with company goals. * Oversee member acquisition, onboarding, and retention initiatives. * Lead, mentor, and manage the Membership team. * Cultivate a strong sense of community among members through events, programs, and communications. * Analyze membership data to identify trends and opportunities for improvement. * Collaborate with marketing, sales, and operations teams to optimize member experience. * Manage the membership budget and track key performance indicators (KPIs). * Ensure the consistent delivery of high-quality member services. * Stay informed about industry trends and best practices in membership management. **Qualifications:** * Bachelor's degree in business, marketing, hospitality, or a related field. * 6+ years of experience in membership, community management, or a related field, with at least 3 years in a leadership role. * Proven ability to develop and execute successful membership growth strategies. * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Data-driven decision-making abilities. * Experience with CRM software and membership management systems. * Passion for hospitality and creating exceptional member experiences. * Fluency in English and Spanish is required. **Benefits:** * Competitive salary * Health insurance * Paid time off * Professional development opportunities * Opportunity to work in a dynamic and innovative environment