Head of Member Relations / Leiter Mitgliederbetreuung (m/w/d)

OVER THE ASSOCIATION:

The association is a federal industry association in the interface area "Digital and Energy". This creates not only numerous new jobs in Germany, but also drives technical innovations towards digitalization. Correspondingly, the association understands itself as a bridge to the public and politics to strengthen its growth and improve its perception in economy, society, and politics. It is also embedded in an European-wide network of similar national umbrella organizations.

This position is full-time at the location Frankfurt am Main. It can be hybrid executed if a residential proximity to the Frankfurt am Main metropolitan area is given.

Aufgaben

You will take over the overall responsibility for our member experience of our member companies – from the first contact and onboarding over the whole-scope care during their association membership until renewal/win-back. You will develop the member service strategically further, build scalable processes and CRM solutions accordingly, and ensure that members can feel and understand the concrete benefits of our industry association.

DAS SIND DEINE AUFGABEN IM DETAIL:

Member Lifecycle & Member Success

• End-to-End responsibility for onboarding, care, activation, binding and win-back
• BUILDING A KEY-ACCOUNT MODEL AND CONDUCTING REGULAR SATISFACTION SURVEYS

Mehrwert & Portfolio

• DEVELOPMENT OF AN ATTRACTIVE SERVICE PORTFOLIO FOR OUR MEMBER COMPANIES, INCLUDING A BALANCE OF DIFFERENT MEMBER GROUP INTERESTS
• "MEMBER VALUE" MAKING SIGHT: QUARTERLY MEMBER VALUE REPORT, BENEFIT COMMUNICATION, SEGMENTED BENEFIT LOGIC – AS A LEVER FOR COST-BENEFIT PERCEPTION

Kommunikation als Mitgliederservice

• COLLABORATION ON THE MEMBER NEWSLETTER AS A SERVICE PRODUCT WITH FOCUS ON TARGET GROUP-SPECIFIC THEMES

Networking & Events (Member Experience)

• You will lead the team event and project management and develop new formats with them, responsible for one of our three core areas.

Engagement & Arbeitsgruppen

• SYSTEMATIC ACTIVATION OF MEMBERS IN WORKGROUPS: CLEAR TASKS, OUTPUT RHYTHMS (BEST PRACTICES, BENCHMARKS/MARKET DATA, INITIATIVES)

Prozesse, CRM & Steuerung

• OPTIMIZATION/DIGITALIZATION OF MEMBERSHIP PROCESSES AND MAINTENANCE/WESTERN DEVELOPMENT OF THE CRM
• DEFINITION OF KPIs (RETENTION, GROWTH, ENGAGEMENT, SERVICE QUALITY) AND REGULAR REPORTING TO THE MANAGEMENT BOARD

Qualifikation

DAS WÜNSCHEN WIR UNS VON DIR:

• MULTI-YEAR EXPERIENCE IN MEMBER RELATIONS OR COMMUNITY MANAGEMENT, IDEALLY IN THE ASSOCIATION OR CHAMBER FIELD
• EVIDENCE OF EXPERIENCE IN CRM-SPECIFIC PROCESS DESIGN, DATA QUALITY & REPORTING
• AUSGEPRÄGTE SERVICE- AND STAKEHOLDER-ORIENTATION WITH DIPLOMATIC SKILLS (CONFLICT RESOLUTION BETWEEN MEMBER GROUPS)
• EXPERIENCE IN THE AREA OF MEMBER CAMPAIGNS AS WELL AS THE ABILITY TO SYNERGETICALLY COLLABORATE WITH OTHER INTERFACES (COMMUNICATION/EVENT/PUBLIC AFFAIRS)
• VERY GOOD GERMAN KNOWLEDGE; ENGLISH SURE IN A PROFESSIONAL CONTEXT (INTERNATIONAL MEMBER STRUCTURE)

Benefits

UNSER ANGEBOT:

• DIRECT START AND PERSONAL DEVELOPMENT PERSPECTIVE IN A DYNAMIC AND INNOVATIVE FUTURE BRANCH WITH INTERNATIONAL NETWORK AND OPPORTUNITIES
• COLLABORATION IN A PROFESSIONAL, HIGHLY MOTIVATED TEAM AND CLOSE EXCHANGE WITH THE PRESIDIUM, MANAGEMENT BOARD, AND VARIOUS WELL-KNOWN MEMBER COMPANIES
• RESPONSIBLE TASK WITH MUCH DESIGN FREEDOM AS WELL AS THE OPPORTUNITY TO "MAKE THIS JOB YOUR OWN"
• JOB AT THE "NAEL OF TIME" IN AN ASSOCIATION THAT CONTINUALLY GROWS AND ALSO POLITICALLY BECOMES EXTREMELY IMPORTANT IN EUROPE
• DIRECT ACCESS TO DECISION-MAKERS FROM POLITICS, ECONOMY, AND SOCIETY
• VALUES WORK ENVIRONMENT WITH FLEXIBLE WORKING HOURS, HYBRID WORK MODEL (PARTIAL HOME OFFICE) AND 30 DAYS OF VACATION FOR EVERYONE
• ATTRACTIVE REMUNERATION, UNLIMITED EMPLOYMENT CONTRACT AND MUCH MORE THAT WE WOULD LIKE TO EXPLAIN IN A PERSONAL CONVERSATION

HABEN WIR DEIN INTERESSE GEWECKT?

THEN SEND US YOUR APPLICATION! FOR THIS, YOUR CV IS SUFFICIENT, AN ADDITIONAL COVER LETTER IS NOT REQUIRED.

PLEASE SEND US YOUR CV TOGETHER WITH A STATEMENT OF YOUR SALARY EXPECTATIONS AS WELL AS YOUR EARLIEST POSSIBLE START DATE. WHILE WE CLEARLY HAVE AN INTEREST IN FILLING THIS POSITION "AS SOON AS POSSIBLE", WE ARE WILLING TO WAIT FOR THE RIGHT PERSON «AS LONG AS NEEDED».

FOR QUESTIONS, PLEASE REACH ME UNDER: +49 (0) 177 - 3121492

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