Head of KYC - Permanent Contract (M/F)

Lemonway is an authorized payment institution, at the heart of the new European economy.

We secure payments for crowdfunding platforms, the collaborative economy, marketplaces, and e-merchants, with a strong commitment against fraud and for the protection of funds.

Regulated by the ACPR and benefiting from the European passport in 29 countries, Lemonway is based in Paris and Hamburg and brings together 150 multicultural and committed Lemonheroes.

More than 400 marketplaces trust us. We manage 1.4 million user wallets and have raised €50 million from Breega, SpeedInvest, and Toscafund.

Profitable for four years and growing by +25% in 2025, Lemonway aims to remain among the leaders in payment in Europe through healthy and sustainable growth.

• Sector: FinTech / Online Payments

• Location: Paris, France (Sentier district, 2nd arrondissement)

• Remote Work: Up to 3 days per week (flexible)

THE POSITION

The Head of KYC Operations is a key player in the implementation of the company's fight against financial crime system and our customer-centric approach: a real opportunity to take on new challenges within a human-sized FinTech, operating in an ever-evolving regulatory framework.

Reporting to the VP AML within the Compliance and Risk Department, as the operational KYC manager, you will oversee Lemonway's KYC management framework.

Key responsibilities:

• Team Management: 5 full-time employees as well as interns/fixed-term contractors

  • Supervise the team's daily productivity to ensure workload and deadline adherence.

  • Oversee the outsourced team and manage relationships with service providers.

  • Ensure that the processes for collecting and analyzing documents and information, at onboarding and throughout the customer lifecycle, are compliant, efficient, and of high quality.

  • Coordinate quality reviews to ensure team members are performing their duties correctly and escalate identified issues.

  • Continuous training of employees: provide constructive feedback, evaluations, coaching, and training.

  • Conduct periodic KYC quality reviews and support your teams on the most complex cases.

• Internal Consulting: You will also be responsible for advising internal stakeholders and ensuring that customer-related KYC issues are addressed.

  • Conduct training sessions on KYC policies and evaluate their effectiveness.

  • Act as a central point of contact for the team and an escalation point for complex cases.

• Design and oversee the improvement of our KYC framework

  • Implement and maintain KYC policies and procedures.

  • Conduct risk assessments related to the KYC framework and implement recommendations from regulators, internal audits, and internal controls.

  • Participate in the implementation of the overall financial security framework.

Experience

• You have at least 6 years of experience and specialization in combating financial and organized crime.

• Team management is a significant part of your experience, and you appreciate the opportunity to manage a team.

• You have an excellent level of spoken English and French.
  

Technical Skills

• Good understanding of the regulatory framework related to AML/Compliance/KYC.

• In-depth knowledge of various KYC frameworks.

• Good understanding of financial security risk issues.

• You are interested in AI and process optimization topics.

  Interpersonal Skills

• You are a sensitive and effective manager, capable of bringing out the best in your team.

• You are a true team player with a strong sense of collaboration, but also comfortable working independently.

• You can manage your time effectively and prioritize your workload in a fast-paced and competitive environment.

• You are recognized for your organizational and project management skills.
  

OUR BENEFITS

• Offices in the heart of the Sentier district (Paris 2nd)

• Hybrid role (2 days remote/week)

• Swile card

• Alan health insurance

• 50% reimbursement of Navigo/Vélib pass

• Access to Gymlib

• Syntec vacation bonus & RTT (Day Off in Lieu)

Lemonway is committed to promoting diversity, including by fostering gender balance and employing people with disabilities.

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