Head of Key Account Management (m/w/d)

Tasks

• Strategic Management of Key Account Management
  You are responsible for the strategic alignment of our key account area and develop structures, processes, and strategies that enable sustainable growth and long-term customer relationships.

• Leadership and Coordination of Team Leads
  You lead the team leads of the individual key account teams, support them in the further development of their teams, and ensure that all areas work towards common goals.

• Close Collaboration with Management
  You work closely with management, translate company goals into concrete sales and customer strategies, and provide market feedback and performance insights back to management.

• Retention & Churn Management You analyze customer developments, identify risks early on, and develop strategies to reduce churn. Together with your team leads, you derive measures to stabilize and further develop our key accounts.

• Strategic Support for the Most Important Partner Companies
  You conduct selected discussions with our most important partner companies at the decision-maker and C-level and accompany strategic topics or critical situations. The operational support lies with your teams.

• Performance & KPI Management
  You are responsible for the performance of the entire key account area and manage the teams based on clearly defined KPIs such as sales, growth, retention, and churn.

• Further Development of Structures and Processes
  You analyze existing sales and customer processes and develop scalable structures that enable further growth.

• Cross-Functional Collaboration
  You work closely with the Candidate Success Management, Operations, and other teams to continuously optimize the entire placement process.

Qualification

• Several years of leadership experience in sales or key account management
  You have already led several teams or team leads and have experience in strategically managing sales organizations.

• Several years of experience in B2B sales or Key Account Management
  Ideally in personnel placement, SaaS, or a growth-oriented environment.

• Strategic and entrepreneurial thinking
  You understand complex customer structures, recognize growth and risk potential, and develop clear strategies from them.

• Experience in retention and churn management
  You can analyze customer developments and develop measures to secure long-term partnerships.

• Experience in building and scaling sales structures
  You have already helped to further develop and professionalize teams, processes, and responsibilities in a growing company.

• Experience in managing sales and growth targets
  You are used to taking responsibility for key KPIs such as sales, retention, churn, or account growth and deriving clear measures from them.

• Confident demeanor at decision-maker and C-level
  You conduct strategic discussions with management contacts and can also appear convincingly in demanding situations.

• Strong communication and alignment skills
  You can clearly communicate strategic topics between management, team leads, and operational teams and ensure a common goal alignment.

• High self-motivation & closing strength
  You consistently drive topics forward, think in results, and can successfully close strategic discussions.

• Experience with CRM systems and digital sales tools
  You work safely with modern sales and performance tracking tools.

• We expect from you German language skills at C2 level, proven by your resume or corresponding certificates.
  You will negotiate with people on the customer and candidate side who will make decisions. Clarity in communication is therefore required.

Benefits

• Top equipped office in Berlin – A modern office with a central location, first-class connections and an inspiring work environment.
• Attractive compensation – A fair salary.
• Unlimited development opportunities – Show what you've got! There are no limitations with us – Your career is what you make of it! We are growing fast and offer you the opportunity to grow with us.
• Modern work equipment – Laptop, monitor, and headset are available to you for productive work.
• Efficient tools and systems – Use Slack, Zoom and our customized CRM system to make your everyday work efficient.
• Regular team and networking events – From after-work sessions to soccer or volleyball to team-building activities and company runs.
• Free meals – Fresh coffee, cold drinks, snacks and fruit are available to you at all times.
• Personalized snack orders – Via our weekly REWE order, you can have your favorite snacks delivered directly to the office.
• Friyay feeling – Every Friday we end the week together with pizza and beer in the office.
• Pet-friendly office – Your dog is welcome with us.
• 27 vacation days per year – For sufficient relaxation and a balanced work-life balance.

Pflegia is a digital platform for the placement of nursing staff throughout Germany.
Our mission: To bring nursing homes and qualified professionals together quickly, fairly, and accurately - with digital solutions that really work.

We are a growing company based in Berlin that relies on personal responsibility, transparent communication, and partnership-based work.
It doesn't matter where you come from - but where you want to go with us.

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