Head of IT (Supply Chain Solutions / Cargowise)

Responsibilities - Develop, prioritise, and deliver the Company IT project roadmap for Freight Forwarding and Contract Logistics, aligned with business priorities, operational needs, customer requirements, measurable improvement targets, and global corporate policies. - Lead end-to-end IT project delivery, including scope definition, business requirements, solution design, implementation planning, budget control, risk management, testing, deployment, and post-implementation review. - Guide the organisation's AI journey by identifying practical use cases, supporting adoption, and ensuring responsible implementation across the business. - Identify and drive continuous improvement opportunities across freight forwarding, warehousing, transport, billing, customer service, reporting, and administrative workflows through system enhancements, automation, integration, and process redesign. - Lead the implementation, optimisation, and continuous improvement of core logistics platforms, including CargoWise, warehouse management systems, Salesforce, customer portals, integration platforms, reporting tools, and related operational applications. - Translate operational and commercial requirements into practical IT solutions that improve productivity, data accuracy, customer visibility, compliance, billing efficiency, user experience, and service reliability. - Establish project governance disciplines, including project charters, milestone tracking, issue logs, steering updates, change control, stakeholder sign-off, benefits tracking, and lessons learned. - Build strong working relationships with Freight Forwarding, Contract Logistics, Commercial, Finance, HR, Quality, and regional teams to support project adoption and standardised ways of working. - Manage IT vendors, system integrators, and external service providers involved in project delivery, including scope control, delivery quality, cost management, issue escalation, and accountability for outcomes. - Ensure IT projects and improvements are delivered with appropriate cybersecurity, data protection, access control, disaster recovery, and business continuity considerations. - Coach, guide, and develop IT team members to strengthen project delivery capability, accountability, business engagement, and a continuous improvement mindset. Requirement - Minimum of 12 years' relevant IT experience, including at least 5 years leading IT projects, system implementations, business process improvement, or regional IT transformation initiatives. - Experience supporting freight forwarding, contract logistics, supply chain, transportation, warehousing, or related operational environments is strongly preferred. - Strong understanding of freight forwarding and contract logistics processes, including operational workflows, customer visibility, billing, compliance, warehouse operations, and transport interfaces. - Proven track record of delivering IT projects that improve operational productivity, data accuracy, customer visibility, system adoption, cost efficiency, or service reliability. - Experience implementing, enhancing, or integrating logistics systems such as CargoWise, warehouse management systems, Salesforce, customer portals, BI dashboards, integration platforms, or operational automation tools would be advantageous.