Head of Hospitals & Home Care

## Who we are? Doctolib is a B Corp company committed to building together the healthcare we all dream of. With 2,900 employees in France, Germany, Italy and the Netherlands, we support more than 420,000 healthcare professionals and 90 million patients, transforming access to care and patient management across Europe. We are now accelerating our ambition: to become the trusted clinical partner of reference in Europe, for patients and professionals, thanks to the power of advanced technologies and AI. Our ambition is to build tomorrow's clinical operating system for Europe - delivering measurable health outcomes for millions of people. - **For healthcare professionals**: We reduce administrative burden, increase clinical decision-making through AI, and enable new models of care. - **For patients**: We move from reactive care when illness occurs to proactive management of their health, empowering people to take charge of their health with trusted digital companions, recommended by doctors. ## Your missions The hospital is key to Doctolib's development. Over a decade, we have built a strong presence with public and private not-for-profit healthcare institutions, with a complete suite of solutions covering the entire outpatient pathway: visibility of healthcare offering, planning, appointment booking, administrative preparation, AI consultation assistant, teleconsultation, teleexpertise and much more. As Head of Hospitals & Home Care, you will lead a team of around fifteen people, structured into acquisition and account management, and supported by many partner expert teams, notably Deployment, Interoperability, Product Marketing and Public Affairs. You are the guarantor of commercial performance, customer satisfaction and the strategic vision for the hospital segment in France, while opening the way to new territories: the medico-social sector and home care. Your responsibility will be to combine short-term performance, development of the installed base, and the construction of a two-to-three-year strategic vision for the segment. You will join Doctolib's Salaried & Retail France team, reporting to Maric Philibert, our VP Sales, Salaried & Retail. **Your responsibilities include, but are not limited to:** - Drive and achieve the segment's net MRR targets across acquisition, expansion and retention, with personal involvement in developing the most strategic accounts and accelerating cross-selling of new solutions, notably the Consultation Assistant and Teleexpertise. - Ensure satisfaction and effective use of Doctolib solutions in client institutions, in close coordination with the Deployment, Interoperability and Customer Care teams. - Manage, develop and engage a team of around 15 people, support its progression to greater seniority and strengthen its efficiency through data and AI agents. - Build and embody the segment's two-to-three-year strategic vision, in line with Doctolib's Product Vision and market trends, in coordination with the Product Marketing, Public Affairs, Communication and Product teams. - Develop and maintain key institutional relationships and manage the segment's strategic partnerships. - Explore and engage Doctolib in the medico-social and home care segments, defining needs, strategy and appropriate tactical approaches. - Develop a structured approach to segmentation, account planning and coverage of strategic accounts, in order to increase adoption, expansion, cross-selling and retention. - Coordinate the Tech, Deployment, Legal, Finance, Product Marketing, Public Affairs and Partnerships teams, while keeping client and field priorities at the center of decisions. ## Your impact Within the first 6 months, you will have established a clear diagnosis and an operational plan for the segment, strengthened the team and managers, improved visibility on performance and created new momentum around strategic accounts and growth opportunities. In two to five years, success will notably be reflected by: - **Growing revenue and doubling growth** in annual new ARR through upsell (licenses for existing solutions), cross-selling (delivery of solutions around AI and care coordination), as well as the acquisition of new clients in currently underexploited hospital segments, the medico-social sector, EHPADs (nursing homes) and home care. - **Positioning Doctolib as a complete solution**, trusted and value-creating for healthcare institutions, in a more partnership-based and less transactional approach, and supporting the sector's fundamental shifts: from curative to preventive, towards greater coordination between professionals of all types, and population responsibility. - **Building a stable, more senior team supported by AI agents**, capable of selling and ensuring satisfaction for more solutions and more institutions, less dependent on individual expertise. ## Profile sought We are looking for a senior leader capable of acting as the CEO of the segment and of operating credibly with internal and external executive stakeholders. - You have significant experience with healthcare institutions, gained as a supplier or service provider, e-health publisher, healthtech player, director of an institution or group, institutional body, or healthcare consultant with a strong commercial dimension. You understand the actors, personas, cultures, rhythms, decision-making circuits and the political and regulatory issues of the sector. - You have experience in complex B2B and key account sales, with organizations involving many stakeholders and long sales cycles. You master acquisition, selling complex solutions, strategic account management, expansion, adoption and retention. - You bring a 360° business vision covering strategy, go-to-market, acquisition, expansion, partnerships, product, operations and account management, without blind spots. - You have managed and developed an organization of at least 10 people, ideally composed of diverse profiles, with a track record of transformation, growth in seniority and development of managers. - You know how to deliver short-term results while building the segment for the medium and long term, with analytical rigor, C-level gravitas and excellent cross-functional coordination with Tech, Deployment, Legal, Finance, Product Marketing, Public Affairs and Partnerships. - You speak and write French and English fluently. **It would be a plus if you also had:** - Experience with medico-social organizations, EHPADs or home care, or strong motivation to actively contribute to opening these markets. - A good understanding of the political and regulatory issues of digital health, notably the Ségur du Numérique, interoperability, public funding and health policies. - A natural ease in institutional or political interactions, with gravitas suited to C-level, public and technical interlocutors. - Experience in a scale-up, an e-health publisher, a hospital or group management, an institutional body or a healthcare consulting firm. ## Our offer - An advantageous health insurance plan fully covered by Doctolib for employees and their children - 25 days of paid vacation and up to 14 RTT days per year - A free mental health program and personalized coaching with our partner Moka.care - A flexible work policy with 10 days per year of remote work possible from European Union countries and the United Kingdom - Meal vouchers worth €8.50 per day, of which €4.50 is covered by Doctolib - A comprehensive 3-month onboarding program including the Doctolib Academy and various trainings (languages, soft skills, technical skills) - A works council subsidy for partial reimbursement of memberships to sports or leisure activities - 50% reimbursement of public transport subscriptions - One month of additional leave on top of the legal parental leave through the "Parent Care" program - Relocation assistance in case of international mobility - For employees with disabilities or caregivers, a package including adapted remote work, paid authorized absences for medical appointments and enhanced psychological support ## Recruitment process - Interview with a recruiter (45 min) - Interview with the VP Sales, Salaried & Retail (1h) - Case study (1h30) - Interview with a peer (optional) (45 min) - Final interview with our Managing Director France ## Job details - Permanent contract (CDI) - Full-time - Flexibility: minimum 3 days per week in the office - Work location: Levallois-Perret, France - Start date: *as soon as possible* - Compensation: fixed salary + variable based on objectives *At Doctolib, we are convinced that we must improve health for everyone. This is reflected in our recruitment process. We evaluate applications solely on the basis of qualifications and motivation, without any form of discrimination.* *The more diverse the ideas, the more our product will truly improve health for everyone. You can apply to Doctolib regardless of gender, religion, age, sexual orientation, ethnic origin or disability.* *To ensure equal opportunities, we invite you to exclude personal information (for example: photos, age) from your applications. If you need particular accommodations, please let us know so we can adapt the recruitment process. Join us to build the healthcare we all dream of!* *All information provided is processed by Doctolib for application management. For more details on data processing, click here. Please contact ----- for any questions or to exercise your rights.* Find Jobs in France on Arbeitnow