Head of eCommerce Operations & Customer Care (m/w/d)

Welcome to XXXLdigital, where digital innovation shows real impact. As a digital organizational unit of the XXXL Group, we focus on all aspects of e-commerce and stationary retail. The compilation of products for online shops, the optimization of customer experience, and the processing of digital marketing – all this is part of our core business. Customer needs are at the forefront for us to offer a seamless omnichannel shopping experience. Understanding the importance of efficient processes and high-quality services, we strive to create an exceptional customer journey. Our team is responsible for ensuring that all operational processes run smoothly, from order processing to returns management. We also take care of our customers' concerns and provide them with personalized support. In addition, we are constantly working on improving our processes and implementing new technologies to stay ahead of the curve. This includes developing and maintaining our own e-commerce platforms, as well as integrating third-party solutions. As a result, we are looking for a Head of eCommerce Operations & Customer Care who can lead our team with passion and expertise. The ideal candidate will have experience in managing e-commerce operations, customer service, and digital marketing. They should be able to analyze complex processes and develop effective strategies to improve them. In addition, they should have excellent communication skills and be able to work independently. If you are a motivated and results-oriented professional who is passionate about e-commerce and customer care, we look forward to receiving your application.