Head of CX

Role Overview MyRepublic Singapore is seeking a dynamic and strategic leader to spearhead our Customer Experience function. The Head of CX will be responsible for shaping seamless end-to-end customer journeys, elevating the MyRepublic brand experience for both residential and enterprise broadband customers, and driving measurable improvements in satisfaction, loyalty, and operational efficiency. This role requires a balance of strategic foresight and hands-on leadership, with accountability for developing and implementing effective strategies to drive business outcomes, fostering strong relationships with cross-functional teams, and ensuring seamless integration with existing processes and systems. The ideal candidate will possess excellent communication, collaboration, and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.