Head of Customer Success (m/w/d)

Join PartSpace and shape the future of procurement!

PartSpace is a growing, innovative tech company with a clear mission: With artificial intelligence and real engineering data, PartSpace defines the technical procurement of the future anew. Our cloud-based platform makes component procurement in industry smarter – and acts like an engineer.

We have big plans: For that, we're looking for ambitious talents who don't just think along but want to shape things. At our company, you'll get responsibility from day one and a team that connects technology with attitude.

At our company, you won't just get design freedom and speaking rights – you'll be part of an ambitious team that works daily with passion to develop our AI platform further and sustainably change industrial procurement - and that's our claim. To drive our growth forward, we're looking for you as Head of Customer Success (m/w/d) at the location Deggendorf or Munich.

Want to make industry more efficient with us? Then we'd be delighted to get to know you!

What's expected of you

• You'll take overall responsibility for the Customer Success area, including strategy, goals, and priorities.
• You'll build scalable onboarding, implementation, and support processes and continuously develop them (Playbooks, Standards).
• You'll lead, coach, and grow an expanding Implementation and Customer Success Team further.
• You'll ensure a seamless customer lifecycle – from onboarding/go-live to adoption, renewals, and expansion.
• You'll manage customer projects, including prioritization, resource planning, and capacity management.
• You'll take over escalation management for critical customer cases and ensure sustainable solutions.
• You'll define, track, and report relevant KPIs (e.g. adoption, CSAT/NPS, churn/retention, time-to-value) and actively steer their development.
• You'll work closely with Sales, Product, and Development to maximize customer success and product quality.
• You'll represent the voice of customers internally and bring their feedback directly into product and service improvements.
• You'll identify upsell and cross-sell opportunities and set account strategies together with Sales.
• You'll build scalable processes, standards, and playbooks and optimize them continuously.

What makes you out

• You have a completed degree in Mechanical Engineering, Industrial Engineering, or a comparable field.
• You bring several years of experience in Customer Success, Account Management, or Consulting in a B2B-industry or SaaS environment.
• You have proven experience in building and scaling teams.
• You know cost engineering tools, component calculations/should-costing, and/or PLM/PDM systems and can place these topics securely in the customer context.
• You have ideally experience with ERP systems and bring knowledge of SAP-MM (procurement) or comparable modules.
• You have experience in software implementation projects, including project management, customer control, escalations, and time-to-value responsibility.
• You know implementation and onboarding processes and are strong in project management.
• You act strongly customer-oriented and steer relationships securely up to management/C-level.
• You work data- and KPI-driven and can translate insights into concrete measures.
• You work structured, pragmatic, and self-responsible in a dynamic environment.
• You communicate very well in German and English – written and spoken – and present convincingly.

What we offer you

• Attractive remuneration package with various components such as occupational pension and budget for further education.
• Corporate benefits - e.g. Business Bike, company fitness, BahnCard, and numerous discounts at partners.
• Flexible working hours & mobile work - including possibility for Workation.
• Growing company with a lot of drive and openness, where you have real design freedom and can take responsibility.
• Open corporate culture with flat hierarchies - short decision-making paths, direct communication, and a valued