Head of Customer Experience

Tracker requires the services of a talented Head of Customer Experience who will be responsible for overseeing the strategy, planning, and execution of Tracker’s customer experience objectives. This role is pivotal in shaping the end-to-end journey for both existing and prospective customers.Working closely with various business leaders, the incumbent will drive improvements in service delivery and operational efficiency. All customer communications will be jointly managed by the Head of Customer Experience. The ideal candidate will have a strong understanding of customer-centric strategies and be able to develop and implement effective customer experience initiatives. The role will also involve collaborating with cross-functional teams to identify and prioritize customer experience improvements, as well as developing and managing budgets to support these initiatives.