Head of Customer Engineering (m/f/d)

Your missions

• Define and communicate the vision, priorities, and operational model of Customer Engineering.
• Lead and develop managers, clarify responsibilities, and build a healthy management culture.
• Support the organization through its transformation by providing stability, context, and direction during periods of change.
• Strengthen collaboration between Customer Engineering and the Sales, Account Management, Support, Tech, and Product teams.
• Ensure that technical implementation, data migration, engineering support, and technical success generate measurable value for customers and the business.
• Improve scalability through clear service models, capacity planning, quality standards, tools, automation, and responsible use of AI.

Qualities expected as Head of Customer Engineering

• Have significant experience leading a customer-facing technical organization of approximately 40 people or more, with management of managers.
• Have a strong track record in organizational transformation and change management.
• Demonstrate a calm, empathetic, and credible leadership style, with the ability to reassure teams and build trust during periods of change.
• Possess excellent communication skills, particularly for clearly explaining complex decisions and influencing senior stakeholders.
• Master French and English at a professional level (C1 minimum).

• You have sufficient technical depth to challenge assumptions, understand client architectures, and make informed decisions about integrations, APIs, and data management.
• You have already built scalable operational models or customer-facing technical service organizations.
• You adopt a data-driven approach to prioritization, capacity planning, and continuous improvement.

Our offer

• A generous health insurance plan covered 100% by Doctolib (basic coverage) for employees and their children
• 25 days of paid leave and 12 to 14 days of RTT (Reduction of Working Time) per year
• A free personalized mental health and coaching program with our partner Moka.care
• 10 days per year of remote work abroad possible
• Meal vouchers worth €8.50 per day, with €4.50 covered by Doctolib
• Participation in Doctolib's value-sharing plan, called DoctoGrowth
• A comprehensive 3-month onboarding program including Doctolib Academy and various training courses (languages, soft skills, technical skills)
• A works council subsidy for partial reimbursement of sports or leisure activity memberships
• 50% reimbursement for public transport passes
• ParentCare Program: benefit from 100% paid parental leave for the first month and 75% for the second month, covered by Doctolib
• For employees with disabilities or who are caregivers, a package including adapted remote work, paid leave days for medical appointments, and enhanced psychological support
• Relocation assistance in case of international mobility

The recruitment process

• Interview with a Recruiter: A discussion to explore your background, motivations, and assess the fit of your skills with our needs.
• Meeting with our Senior Managers / Business Case: A case study to prepare at home to envision yourself in the role, with a presentation to our managers.
• Discussion with our Department Director: A deeper dive into your application and skills.
• Reference check

Job details

• Permanent contract (CDI)
• Full-time
• Nantes or Levallois-Perret — Hybrid (2 days of remote work per week)
• Start date: as soon as possible