Head of Consulting

We are looking for you as

Head of Customer Solutions (m/f/d). In this role, you will drive the introduction of our AI-powered Intelligent Operations Platform (IOP) as part of global operational excellence and digitalization programs for clients in the pharmaceutical and chemical industries. You will ensure the successful implementation of value-adding Proofs of Concept (PoCs) as well as stable product implementations, foster sustainable growth with our clients, and ensure high user acceptance as well as long-term contract extensions.

Responsibilities

Leadership & Team Development

• Building and leading high-performing consulting and implementation teams
• Developing competencies for delivering scalable and impactful IOP solutions
• Designing efficient workflows and promoting organizational growth
• Ensuring predictable growth in recurring revenue (ARR), service revenue, and optimal utilization through excellent execution

Solution & Project Implementation

• Responsibility for the end-to-end implementation of the Intelligent Operations Platform (IOP), from Proofs of Concept (PoCs) and pilot projects to global rollouts
• Translating customer processes into scalable solution designs
• Ensuring measurable results based on clearly defined KPIs and success criteria
• Integrating the IOP into customers' existing IT landscapes (e.g., MES, ERP, LIMS, data platforms, and AI solutions)

Customer Growth & Added Value

• Promoting the scaling of pilot projects into cross-site and global programs
• Close collaboration with sales on strategic clients and pre-sales activities
• Responsibility for the growth of recurring revenue (ARR), service revenue, and sustainable customer value
• Supporting the sales team on strategic accounts through solution-oriented consulting and pre-sales activities

Customer Success & User Acceptance

• Building and maintaining trusted relationships with decision-makers from Operations, Operational Excellence, and IT
• Fostering user acceptance, value realization, and high contract renewal rates
• Ensuring the highest renewal rates through consistent customer value orientation and early identification and mitigation of risks

Technology & DevOps

• Ensuring technically excellent and scalable implementations
• Promoting close and effective collaboration with development and DevOps teams
• Driving continuous improvement, innovation, and stable operations
• Ensuring the technical excellence of our implementations through proactive continuous improvement measures, Root Cause Analyses (RCAs), and Corrective and Preventive Actions (CAPAs)

Qualifications

• A minimum of 7 years of experience in Operational Excellence in the pharmaceutical industry or in the digitalization of production processes in the pharmaceutical environment
• Demonstrated experience in leading and implementing software PoCs and pilot projects as part of corporate or global programs
• Leadership experience in building, developing, and transforming teams
• Strong commercial understanding and the ability to collaborate closely with sales and drive sustainable growth
• Strong stakeholder management and communication skills, including collaboration with senior management level executives
• Structured, pragmatic, and solution-oriented working style with a high degree of personal responsibility
• High adaptability and resilience in dynamic and fast-paced environments
• Willingness to travel internationally and collaborate with international clients and teams
• Fluent German and English language skills

Benefits

• Strong Team Cohesion - Work with colleagues who not only live teamwork but also enjoy it and support each other.
• Modern DevOps Culture - Look forward to a modern, DevOps-oriented engineering environment with a lot of personal responsibility and room for innovation.
• Take on a key role in building and further developing the CI/CD foundations for a growing SaaS product.
• Personal Development - We foster your individual strengths and give you the freedom to develop professionally and personally.
• Responsibility & Freedom to Shape – We encourage you to think ahead, contribute ideas, and actively help shape how we work.
• Comfortable Workplace – A modern and ergonomic office in the heart of Bad Säckingen awaits you – with a roof terrace, free parking, and many cozy places to work and relax.
• Team Culture That Connects – Whether it's barbecues, Christmas parties, or other joint activities – we enjoy spending time together outside of work hours.
• Flexible Working – Thanks to our home office policy, you remain optimally connected and productive even when working remotely.
• Snacks & Enjoyment – Fresh coffee, fruit, and snacks are available for you at all times. You can also look forward to free and delicious lunch offers from local providers.

Ready for the challenge? We look forward to your application!