Elektra Go
2 days ago
Head of Backend
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Company information
- Company
- Elektra Go
- Location
- México Mexico
- Posted
- 2 days ago
Job description
We are looking for a Head of Backend to lead the technical strategy, architecture, stability, and evolution of our Backend ecosystem, as well as WhatsApp and Web transactional channels.
This position will be responsible for coordinating and developing the Technical Leads for each domain, establishing shared technical standards, and ensuring that solutions are scalable, secure, maintainable, and aligned with business needs.
You will work closely with the Head of Mobile Apps as a technical peer, ensuring the correct integration between Backend, iOS, Android, and the different digital channels, as well as the technical quality of each deliverable.
Main Responsibilities
- Team Leadership and Development: Lead and strengthen Backend and Other Channels Technical Leads, promoting autonomy, ownership, collaboration, and knowledge transfer.
- Architecture and Integrations: Define the architecture, standards, and best practices of the ecosystem, ensuring scalable, secure, and compatible integrations between Backend, Mobile, WhatsApp, and Web.
- Technical Planning and Execution: Validate capacity, estimates, dependencies, and technical feasibility; anticipate risks and ensure deliverables meet quality criteria before passing to QA.
- Quality, Security, and Technological Evolution: Drive development standards, automation, observability, security, technical debt reduction, and adoption of technologies that generate measurable benefits.
- Stability, Documentation, and Operational Continuity: Ensure updated documentation, traceability, backup plans, and effective incident response, including mitigation, root cause analysis, and preventive actions.
- Communication and Strategic Alignment: Communicate technical status, risks, and alternatives to the Technology Directorate, collaborating with Product, Delivery Manager, Head of Mobile Apps, QA, Infrastructure, Security, and external vendors.
Leadership and Follow-up through 1:1s
- Conduct periodic 1:1 sessions with Technical Leads to review objectives, performance, workload, autonomy, decisions, risks, and support needs.
- Document agreements and commitments, follow up until closure, and provide clear and actionable feedback.
- Define and maintain individual development plans, strengthening Leads' autonomy and identifying succession and growth opportunities.
Decisions and Escalation Limits
- The Head of Backend decides within their scope on architecture, technical standards, integrations, quality, technical debt, observability, readiness, and engineering practices for Backend and Other Channels.
- Technical Leads decide on the daily technical execution of their domains, within the agreed standards; the Head accompanies, unblocks, and resolves differences without replacing their autonomy.
- Decisions affecting priorities, functional scope, dates, or delivery commitments must be aligned with Product and Delivery Manager; the testing strategy and quality evidence, with QA.
- Decisions with strategic, budgetary, security, compliance, vendor impact, high-risk architectural changes, or significant cross-platform effects must be escalated promptly to the Technology Directorate.
- Risks, dependencies, and incidents that may affect QA, production, or commitments must be communicated early, accompanied by alternatives and a mitigation plan.
Success Metrics
- Compliance with 1:1 sessions, closure of commitments, and validity of Technical Leads' development plans.
- Delivery predictability: reliable capacity and estimates, visible risks, and fulfillment of technical readiness criteria before QA and production.
- Quality and stability: reduction of defects and incidents attributable to preventable causes, timely response, root cause analysis, and closure of preventive actions.
- Technical governance: updated documentation and traceability, recorded architectural decisions, and prioritized technical debt with follow-up.
- Ecosystem evolution: measurable improvements in security, observability, resilience, automation, maintainability, and team autonomy.
Required Experience
- More than 5 years of experience in Backend software development, architecture, or engineering.
- At least 3 years leading technical teams, Technical Leads, or heads of different domains.
- Experience designing and evolving distributed architectures, services, APIs, and integrations.
- Experience coordinating multidisciplinary teams and platforms with multiple channels.
- Experience in high-availability environments and transactional systems.
- Experience participating in technical planning, estimation, capacity management, and agile delivery cycles.
- Experience coordinating production incidents and root cause analysis.
- Experience working with Product, QA, Infrastructure, Security, and Operations areas.
- Experience in integrations with external vendors or platforms.
Technical Knowledge
- Software architecture, distributed systems, APIs, events, and integration contracts.
- Design of resilient, scalable, and secure solutions.
- JIRA/Confluence at a senior level.
- Relational and non-relational databases.
- CI/CD, version control, deployments, and rollback plans.
- Observability and monitoring through logs, metrics, traces, alerts.
- Technical debt management and architecture documentation.
- Agile methodologies and technical management tools.
- Knowledge of Web, WhatsApp, DialogflowCX, CRM (HubSpot) will be considered a plus.
Competencies
- Technical leadership and team development.
- Strategic thinking and comprehensive product vision.
- Evidence-based decision-making.
- Effective communication with technical and business teams.
- Negotiation, influence, and conflict resolution.
- Anticipation and management of risks and dependencies.
- Cross-functional collaboration.
- Openness to learning and continuous improvement.
Education
- Bachelor's or Engineering degree in Systems, Software, Information Technology, Computer Science, or a related field.
- Postgraduate studies, certifications in architecture, cloud, security, or technical leadership will be considered a plus.
- Advanced English.
Required skills
- compliance
- documentation
- growth opportunities
- ci/cd
- negotiation
- security
- monitoring
- incident response
- governance
- resilience
- delivery manager
- software development
- team leadership
- jira
- information technology
- hubspot
- automation
- continuous improvement
- software engineering
- collaboration
- cloud
- team development
- feedback
- risk management
- apis
- agile methodologies
- certifications
- infrastructure
- estimates
- architecture
- version control
- backend
- best practices
- confluence
- autonomy
- observability
- computer science
- web
- events
- capacity planning
- systems engineering
- root cause analysis
- vendor management
- product
- relational databases
- cross-functional collaboration
- strategic thinking
- qa
- mitigation
- distributed systems
- succession planning
- technical standards
- agreements
- stability
- advanced english
- metrics
- influence
- quality criteria
- product vision
- ownership
- performance review
- delivery dates
- postgraduate studies
- digital channels
- traceability
- maintainability
- logs
- preventive actions
- traces
- predictability
- maintainable solutions
- technology adoption
- workload management
- knowledge transfer
- testing strategy
- deployments
- evolution
- development standards
- scalable solutions
- alerts
- risk anticipation
- technical strategy
- technical feasibility
- support needs
- technical scope
- technical leads
- dependency management
- business alignment
- development plans
- secure solutions
- dependencies
- defect reduction
- external vendors
- technical debt reduction
- commitments
- non-relational databases
- technical readiness
- strategic impact
- integration standards
- evidence-based decision-making
- production incidents
- 1:1 sessions
- resilient solutions
- architectural changes
- integration contracts
- rollback plans
- functional scope
- backup plans
- transactional channels
- mobile apps integration
- ios integration
- android integration
- ecosystem architecture
- technology directorate
- quality evidence
- budgetary impact
- cross-platform effects
- technical management tools
- dialogflowcx
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