Head of Account Management (m/f/d) - 100% Remote - B2B

Do you have experience in B2B account management, recognize growth potential with existing customers, and can turn that into concrete deals?

As Head of Account Management at RealStudio, you will take full-time responsibility for our backend revenue: you will further develop existing customer relationships and increase revenue through upsells, cross-sells, and contract renewals.

To achieve this, you will combine strategic customer consulting with a clear focus on revenue and customer retention. You will lead the account management team, personally accompany important customer discussions, and work directly with the founder on the further development of the department.

Tasks

• You will be responsible for the backend revenue of our existing customers and develop a clear strategy for upsells, cross-sells, and contract renewals.
• You will identify additional needs within the customer base, develop suitable offers, and conduct negotiations up to the closing of deals.
• In strategic customer discussions, you will analyze goals and previous results. From this, you will derive concrete recommendations for further collaboration.
• You will further build our account management team, lead it in day-to-day operations, and develop employees through coaching and joint customer discussions.
• You will establish processes for account plans, regular customer reviews, and systematic tracking of revenue opportunities in the CRM.
• You will manage the pipeline in existing customer business and keep an eye on backend revenue, upsell and cross-sell deals, as well as renewal and churn rates.
• You will identify at-risk customer relationships early and work with the team to develop measures to retain customers long-term.
• You will work closely with sales and operational teams to ensure the smooth handover of new customers and the implementation of additional services. You will align goals and priorities with the founder.

Qualifications

• Demonstrable experience in B2B account management or sales, ideally in an agency or service environment.
• Success in expanding existing customer relationships: You have closed upsells and cross-sells and retained customers long-term.
• Leadership experience or concrete experience in building a team and developing employees.
• You can advise customers strategically, understand their needs, and translate recommendations into convincing offers. You will also handle negotiations and closings yourself.
• You work in a structured way with CRM, pipeline, and revenue metrics, and derive clear priorities for yourself and your team from them.
• You communicate clearly, address issues in collaboration early on, and take on the role full-time.

Benefits

• Compensation range of €8,000–€15,000 per month with a strong performance-related component.
• Profit sharing.
• 100% remote and flexible work environment.
• Own responsibility for the Account Management department and direct collaboration with the founder.
• Company training.

Apply and show us how you have developed existing customers and generated additional revenue so far. We look forward to getting to know you.