Head Concierge (H/F)

We want to be the best in Zermatt… As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, ‘doing good for our guests’ and ‘Hospitality by Heart,’ is something we live every day as a team. Become part of it! We are looking for a Head Concierge to complete our team. Ensure the daily implementation of Concierge service standards and protocols. Oversee guest reception from arrival to departure, ensuring that all guests feel welcome and cared for. Coordinate with other departments to ensure seamless execution of events and activities. Develop and maintain relationships with regular guests and partners. Provide exceptional customer service by anticipating and exceeding guest expectations. Ensure the highest level of professionalism and discretion in all interactions. We are looking forward to receiving your application!