Guest Services Executive (Restaurant)

The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.

Outlet Operations

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
• Take food and beverage orders according to guest’s requirements and preferences.
• Deliver food & beverage services in accordance to departmental standards and procedures.
• Ensure that all food & beverage are serve according to LQA service standard.
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
• Cross sell other dining venue when outlet is full.
• Remember individual guest’s names and their preferences to extend a personalized service.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Deliver and support outlet to achieve exceptional LQA Standards in the outlet