Guest Services Executive

We are looking for a Guest Service Executive to be the first point of contact for our guests and to ensure that every guest enjoys a warm, welcoming, and seamless stay.

Key Responsibilities

• Perform check-in, check-out, and cashiering duties in accordance with hotel standards.

• Accurately update and maintain guest information in the Hotel Property Management System (PMS).

• Handle reservations and guest inquiries via email, phone, and in person.

• Manage and record all reservations and transactions accurately in the PMS.

• Address and resolve guest complaints promptly and professionally.

• Provide detailed information about the hotel, available rooms, rates, and amenities.

• Actively promote and enroll guests in the Accor Loyalty Program, ensuring they are informed of its benefits and rewards.

• Welcome our loyalty members with warm and friendly professionalism, ensuring they feel recognized and valued.

• Coordinate with the housekeeping team to ensure rooms are clean, tidy, and ready for guests.

• Support administrative and marketing functions as required.

• Perform other ad-hoc duties as assigned by the Manager.